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Audi Devon - Service Center

Devon, PA

4.9
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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October 14, 2021

Lee Erfer and Bill were instrumental in providing me with the ultimate in professional service. I feel that my being a member of the Russian royal family had nothing to do with the level of service I receive More

by deano61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Nov 11, 2021 -

Audi Devon responded

Thank you for giving Audi Devon your business and for mentioning Lee and Bill's great work! We appreciate your review and we hope to work with you again down the road. Safe travels!

October 14, 2021

Professional and respectful service. They fulfill their commitments (e.g., timeliness) and keep you well informed along the way. More

by ADBASKIN
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employee name unknown
Oct 15, 2021 -

Audi Devon responded

We couldn't have asked for much better feedback - thank you so much! It is truly our pleasure to assist. Take care, and see you again next time! - your friends at Audi Devon

October 13, 2021

Took 4 days overcharged for simple maintenance and inspection. Given little communication through the whole process. Have had good experiences in the past, so surprised with how poor my recent exper More

by BRIAN.DLIBBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept.
Nov 11, 2021 -

Audi Devon responded

Brian - I am sorry we did not provide you with the positive experience you were expecting. Your concerns regarding our lack of communication will be addressed with the team to improve in the future. I understand the long wait time was frustrating, and I hope to have another opportunity to assist you and give you the five-star service you deserve. If there is anything else you would like to share, I am happy to take your call. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

October 12, 2021

Andre is the best service advisor I have ever known. He is professional, knowledgeable, patient, always polite, and communicates promptly. He helps me tremendously during my recent oil consumption test an More

by BW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
Oct 13, 2021 -

Audi Devon responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with Andre and the Audi Devon team. Drive safely, and we hope to see you back again down the road!

October 11, 2021

Great customer service. The waiting area is great. You can get many kinds of coffee and many treats. More

by cgnielsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Audi Devon responded

We're glad to hear you enjoy our facilities and accommodations! Thank you so much for sharing - we hope to see you back at Audi Devon again down the road!

October 11, 2021

It's hard to overstate how much I appreciate the excellent service I receive each and every time I visit -- both for purchases, and it's now three cars, and for service. Bill Webb and Gary Smith ma More

by aphstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : webb william, Demery Hanna, Gary Smith
Oct 12, 2021 -

Audi Devon responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you are so confident in Bill, Gary, and the Audi Devon team to get the job done. Drive safely, and we hope to see you back again down the road!

October 11, 2021

Bad,I paid $135 for oil change for 4 cylinder q5 and just filled up 2/3 ,not full More

by ppband
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service guy Kyle and Ryan
October 10, 2021

Audi Devon is the best and only dealership I will go to for service Best staff and best techs More

by Maxima13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill finn
Oct 11, 2021 -

Audi Devon responded

Thank you for the great review! We are so happy to hear that you had a successful service experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

October 07, 2021

John from service could not have been more helpful and friendly. He call several times to keep us updated on the progress of our service. More

by BBUCKLEY123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John from service.
Oct 08, 2021 -

Audi Devon responded

We love to see positive feedback about our team. Thank you for taking time to post a review about John! All of us at Audi Devon appreciate your support and look forward to your next visit.

October 06, 2021

My 40K checkup was not completed in 1 day. I received a call at 4pm informing me it was not done yet. I said that was ok if I could just get it the next day instead since I had a loaner. I did not want t More

by BRYAN55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
appt maker, Kathy, very nice and accommodating
Nov 11, 2021 -

Audi Devon responded

Bryan - thank you for your feedback. We do apologize that your maintenance took longer than anticipated, as we do our best to provide timely care. We will make a note of this feedback, but if you'd like to discuss it directly, I am happy to take your call. I hope we get another chance to serve you down the road. Best, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

Nov 11, 2021 -

BRYAN55 responded

Totally not a problem. I just answered the questions. It has no bearing on my future use of Audi Devon in any way. Everyone is doing their best during these times of covid and the shortage of help but the same demands on services. A-OK

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