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Audi Devon

Devon, PA

4.9
2,877 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,877 reviews

October 07, 2021

Always gives first class service. Accommodating and considerate! Tried Mercedes- never again! No comparison!! Outstanding More

by LJKENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 07, 2021 -

Audi Devon responded

Thank you for the excellent review of Audi Devon! We are over the moon to hear our team has been accommodating from start to finish. See you next time!

October 06, 2021

My 40K checkup was not completed in 1 day. I received a call at 4pm informing me it was not done yet. I said that was ok if I could just get it the next day instead since I had a loaner. I did not want t More

by BRYAN55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
appt maker, Kathy, very nice and accommodating
Nov 11, 2021 -

Audi Devon responded

Bryan - thank you for your feedback. We do apologize that your maintenance took longer than anticipated, as we do our best to provide timely care. We will make a note of this feedback, but if you'd like to discuss it directly, I am happy to take your call. I hope we get another chance to serve you down the road. Best, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

Nov 11, 2021 -

BRYAN55 responded

Totally not a problem. I just answered the questions. It has no bearing on my future use of Audi Devon in any way. Everyone is doing their best during these times of covid and the shortage of help but the same demands on services. A-OK

October 04, 2021

I’m enjoyed my experience with this dealership service adviser was on point and so it went over very well More

by RICKMAC2155
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 04, 2021 -

Audi Devon responded

Thanks for much for your confidence in Audi Devon! We're pleased to hear that your service experience was top notch.

October 04, 2021

My issue was handled with competence and personal service. I have always had good experiences when dealing with Audi Devon service department (Bill Finn in particular). More

by BARRY.GREENBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Finn
Oct 04, 2021 -

Audi Devon responded

Barry, thanks for trusting us to take care of your vehicle's issue. We're happy to hear that Bill was wonderful to work with. --The Audi Devon team

September 30, 2021

Gary S. went above and beyond. Best dealership experience I've had in a really long time! More

by wczenger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Smith
Sep 30, 2021 -

Audi Devon responded

This review is music to our ears! Thank you for choosing Audi Devon and for taking the time to mention the help you received from Gary. We hope to welcome you back for your future services!

September 30, 2021

We bought a Q5 pre owned only to find the rear privacy cover was missing and the sun rook squeaked. The dealership won't replace the cover and they want $600 to modify the sun roof to stop it squeaking. W More

by CHOGG888
Recommend Dealer
No
Employees Worked With
David Beifeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Audi Devon responded

Sophie - I am concerned and confused by this review, as I am under the impression that we've already replaced this sunroof for you under warranty. I hope that we've been able to meet all your needs. If you need anything else from us, we're here to help. Thanks, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

September 30, 2021

My issue was handled with competence and personal service. I have always had the BEST experiences when dealing with Audi Devon. More

by Audi-ence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, in service department
Sep 30, 2021 -

Audi Devon responded

You can always rely on our team of professionals to provide you with solutions. It means so much that you're so loyal to Audi Devon and that you've continued to trust our team to take excellent care of your vehicle. We're grateful for your review and your business!

September 30, 2021

Klaws is outstanding. He helped and provide right Guidence. He also provide recommendation foe next appointment. More

by INDRANIL.BERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaws
Sep 30, 2021 -

Audi Devon responded

Thank you for the excellent review and kind words - we'll be sure to pass them along! Drive safe and come back next time, from the whole Audi Devon team!

September 29, 2021

The prices for parts were outrageously expensive. Headlight replacement at over $3k is price gouging. Had two tires installed and they didn’t even add the right air pressure or reset the sensor. I ha More

by kcarlson19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Nov 11, 2021 -

Audi Devon responded

Thank you for sharing. It's disappointing to hear that you find our pricing unreasonable, as we aim to provide competitive value at a fair cost. I also regret that your experience didn't better represent the meticulous and thorough service we aim for. I will make a note of your feedback as we always look for ways to improve; however, I also invite you to contact me so I can address your concerns directly. I hope we get another chance to impress you in the future. Best, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

September 29, 2021

Bill really helped us out and made sure we were satisfied we are so appreciate More

by MAPLASCENCIA23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 30, 2021 -

Audi Devon responded

We're happy to hear Bill was able to assist you so successfully. We will be sure to pass along your kudos. Thank you for choosing Audi Devon!

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