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Audi Devon

Devon, PA

Overview
Employees
Reviews
Vehicles
4.9
2,877 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,877 reviews

January 07, 2022

The service was excellent and the staff was courteous. They took good care of both me and my car! More

by JOHN@SBGCONSULTANTS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brand
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Jan 08, 2022 -

Audi Devon responded

John, it was our pleasure to take excellent care of you and your vehicle! Thank you tremendously for your support for Audi Devon, and we hope you'll visit again next time you need automotive care!

January 07, 2022

Very nice experience with great professional at the front desk. Repair was done as planned More

by cloarl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Jan 08, 2022 -

Audi Devon responded

It's wonderful to receive such excellent feedback. Thank you for sharing about your recent visit to Audi Devon, and we hope you'll continue to rely on us for professional automotive care in the future!

January 07, 2022

My appointment was almost three weeks from the date I called to schedule. No one apparently worked on my car the day it was scheduled to be serviced More

by TODDAPITTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Audi Devon responded

I am very sorry for the delay here. We always strive to provide efficient, attentive service to our guests and it is disappointing that we missed the mark. If you would be willing to speak with me directly, I would be more than happy to assist you from here on out. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

January 06, 2022

Excellent dealership. From owners to sales personnel to service, a professional, customer oriented and capable business operation. Have made eight successful transactions with this dealership over the pas More

by kenneyme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hanna owner, Jeff Haddad
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Jan 07, 2022 -

Audi Devon responded

Thank you for the great review, Kenney! We are so glad to hear that you have had such excellent experiences working with us over the years. We appreciate your business and will be sure to pass on the kind words to the team. We hope to see you back at Audi Devon!

January 05, 2022

Always a great experience! The video by the technician of my inspection findings is so helpful. More

by ANDREA33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
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Jan 06, 2022 -

Audi Devon responded

Andrea, thank you for the great review! We are thrilled to hear that you had such a seamless and transparent experience working with the Audi Devon team. Drive safely, and we hope to see you back!

January 05, 2022

Easy, Convenient, Comfortable, Clear Communication and great Coffee Bar. Service Manager was clear and helpful with understanding the vehicle. More

by JMERSHON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jan 06, 2022 -

Audi Devon responded

This review is music to our ears! Thank you for choosing Audi Devon for your service needs, we hope to welcome you back in the future. Drive safely!

January 04, 2022

A pricey module went out right before Christmas. Thank you Audi for the monetary assistance. More

by amkatich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service personnel
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Jan 05, 2022 -

Audi Devon responded

Thank you for taking the time to share! We are so glad to hear that you had a successful experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

January 04, 2022

This dealership was not aware the recalls or extended warranties on their cars. There is a defect in the car which audi is aware of but this dealership had no clue. Very poor customer service. More

by LOUGHLINL85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
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Jan 06, 2022 -

Audi Devon responded

This customer had an extended warranty on a particular part that was expired. Audi will not extend an extension. I explained that in detail to her and also offered a complimentary state inspection, emissions, and oil change. Still not good enough. Joseph M. Kranz Service Manager

Jan 06, 2022 -

LOUGHLINL85 responded

An extended warranty on a mechanical failure in a car? Audi is aware of this mechanical failure and Audi Devon is not aware of this. Audi Devon should be aware of every recall/mechanical failure and make sure their customers are driving a safe car! Offering me a complimentary oil change and inspection will not fix the mechanical failure that Audi is aware of.

Mar 05, 2022 -

LOUGHLINL85 responded

Joe, I think the SAFETY OF YOUR CUSTOMERS SHOULD BE "GOOD ENOUGH" and I would just like to add that Volkswagen RECALLED all vehicles with the same malfunction for the safety of its customers! "Volkswagen is recalling 679,000 U.S. vehicles sold since 2011 that could roll away because of an electrical issue." VW says there are no reported injuries related to the recall. The recall covers the company’s Jetta, Beetle, Beetle Convertible, Golf, Golf Sportwagen and GTI models from 2011 through 2019. https://static.nhtsa.gov/odi/rcl/2018/RCONL-18V464-6159.pdf SHAME ON YOU! offering an extended warranty on a known mechanical failure! I will continue to wait for my reimbursement and pray that no one gets killed or badly hurt due to AUDI's negligence and have a class action suit coming your way.

January 03, 2022

Alan Cogbill at Audi Devon was professional, easy to work with and kept me informed as to the status of my vehicle, while waiting for delivery. Upon delivery, he was very thorough in explaining all of the e More

by Jane C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Audi Devon responded

Thank you for the great review, Jane! We are thrilled to hear that Alan and Demery went above and beyond to assist with your purchase and get the job done. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Audi Devon down the road!

January 02, 2022

Gary Smith was great to work with and made for a pleasant buying experience. Demery made the financing process quick and easy. Definitely would recommend Audi Devon to friends and family. More

by jmoore6772
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demery Hanna, Gary Smith
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Jan 03, 2022 -

Audi Devon responded

Thank you for taking time to commend Gary and Demery! We love to hear that your purchasing process went smoothly and we truly appreciate you trusting Audi Devon with your business. Safe travels in your new ride!

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