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Audi Devon

Devon, PA

4.9
2,876 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,876 reviews

August 22, 2022

Excellent service from our salesman, Alan Cogbill. From beginning to end, we couldn’t be happier with our purchase! Thank you! More

by MCGINLEY4
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Audi Devon responded

Thank you for the review. We are happy to hear that Alan worked hard to assist you, congrats on your purchase! --Audi Devon team

August 21, 2022

Pleasant personnel and efficient, thorough work. Good, good, good, good, good, good, good, good experience. More

by KPDERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo J. Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Audi Devon responded

Thank you for this lovely review of Audi Devon! We are grateful for your business and look forward to seeing you again!

August 20, 2022

I feel vibration in my car even after diagnostic. I was charged for looking for backup camera issue but we didn't agree the price before. More

by ARTYOM GOSPODARSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan
Aug 30, 2022 -

Audi Devon responded

Artyon, I am very sorry for any mix-ups on your final bill. I would like to speak with you directly to address these mistakes as well as further discuss the vibration you are feeling with your vehicle. Please give me a call when you have a moment. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

August 20, 2022

My first ever negative experience at Audi Devon in 4 years. Customer service was not the same from someone not identifying the parameters of the recall with me at the time of scheduling the appointment, More

by LISASNYDER10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Positions of negative interaction listed above
Aug 31, 2022 -

Audi Devon responded

I am sorry that we let you down. We aim for best-in-class customer care, but it's clear we missed the mark. I apologize for the frustration and inconvenience, and I will discuss this feedback with the team to improve moving forward. Let us know if there is anything further we can do to assist. Thanks, Service Manager & Fixed Operations Director

August 18, 2022

Prompt check-in, friendly & courteous, kept me informed, car available as promised. Bill and the rest of the staff is wonderful. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Finn, Demery Hanna
Aug 18, 2022 -

Audi Devon responded

Joe, we're elated that Bill and the team made your experience seamless! Thanks for choosing Audi Devon!

August 18, 2022

My service advisor was very rude and ignorant and my problem with my car was not fixed so I had to take it to a different dealership. My car is a brand new car with brake issues and they kept trying to More

by rmajor1273
Friendliness
Recommend Dealer
No
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Aug 30, 2022 -

Audi Devon responded

We pride ourselves on top-of-the-line customer service and care, so this is hard to hear. I will share your feedback with my team in our continuous pursuit of excellence, but if you'd be willing to discuss this, feel free to get in touch. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

August 16, 2022

I've had my 2014 A6/TDI serviced at Devon Audi now for 3+ years. Have received nothing but outstanding service from the Service Staff from the get-go. Highly recommend Devon for Service. More

by BRAD.HANFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre and Johnny are excellent
Aug 16, 2022 -

Audi Devon responded

Brad, thank you for stopping by to leave such a wonderful review! All of us at Audi Devon look forward to continuing to provide you with outstanding service!

August 16, 2022

Very organized, efficient, prepared and accommodating. Car was evaluated thoroughly and professionally. The facility was first rate. More

by LIBBYSHERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 16, 2022 -

Audi Devon responded

Thanks for the rave review for Audi Devon! We greatly appreciate your business and support for our team. See you next time!

August 16, 2022

The Best car Buying experience I have had in quite some time. Alan was knowledgeable and had great follow up after the sale More

by MCW1167
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Audi Devon responded

We're elated that Audi Devon could deliver an exceptional experience! Alan will definitely be grateful for the praise. Drive safely, and enjoy your new ride!

August 13, 2022

Abe was great his knowledge of the car was very useful and made it easy for us to decide. Grateful for the easy transition and look forward to building a relationship with the dealership. More

by ATGERMANY217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibrahim Kourbeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Aug 15, 2022 -

Audi Devon responded

This feedback is music to our ears! Thank you for choosing Audi Devon and for sharing your kind words about Abe and the team. We look forward to working with you again down the road!

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