Audi Des Moines - Service Center

They truly try hard! Although it is rare to ever having perfect outcomes when it comes to something as variable as car repairs, Audi of Des Moines is the first dealership Although it is rare to ever having perfect outcomes when it comes to something as variable as car repairs, Audi of Des Moines is the first dealership that I have experienced that really puts forth an obvious effort to make things right. I appreciate the devotion to excellence and customer service...it does not go unnoticed! More

Excellent Service Just before setting out for a long drive on the labor day weekend I found out that my car's charging port was not working. I stopped by here without a Just before setting out for a long drive on the labor day weekend I found out that my car's charging port was not working. I stopped by here without any prior appointment, and my car was taken care of pretty fast. Very courteous and knowledgeable staff. More

Excellent service I made a last minute appointment for my 10k service. Not only did they get me in the same day, but at a time that worked for me. I waited in the guest I made a last minute appointment for my 10k service. Not only did they get me in the same day, but at a time that worked for me. I waited in the guest area while the work was done, at which time they offered complimentary wi-fi, drinks, and snacks. Everyone was very friendly and my Audi was finished quickly. More

Worst service I have ever received I moved to Des Moines after purchasing my audi from another dealership, and I was used to exceptional service. After being told that my car was done, I moved to Des Moines after purchasing my audi from another dealership, and I was used to exceptional service. After being told that my car was done, I show up to the dealership and stand there waiting for 20 minutes without an employee asking if they could help me. The only service manager was in back on lunch break. Some other customer comes in and gets preferential treatment and gets their car before I do. When the service manager came back, they did not check on the issues I had identified when i brought my vehicle in and made comments like my concerns weren’t warranted. Checking for leaks in air tires after the low tire indicator came on and i had to put air in my tires apparently was an unrealistic request. I refuse to have any vehicle serviced at this location ever again. I am now told unless I drive 100 miles to the next closest dealership, I have to my car serviced there for a recall. This is not the excellence in service I have been accustomed to and is advertised bu Audi. More

Service department excellent Used the service department for regular maintenance on my vehicle. The whole process was seamless including my loaner vehicle. Am always pleased with Used the service department for regular maintenance on my vehicle. The whole process was seamless including my loaner vehicle. Am always pleased with their level of customer service. More

Do you smell that? Service techs did a great job finding the problem with my vehicle. It took three different trips to the service center but they finally got it figured Service techs did a great job finding the problem with my vehicle. It took three different trips to the service center but they finally got it figured out. More

Consultants make service convenient! Audi caliber service made my car appointment a convenient, pleasant experience with an assurance my Audi is well maintained. Thanks for making servic Audi caliber service made my car appointment a convenient, pleasant experience with an assurance my Audi is well maintained. Thanks for making service so easy! More

Great service! My license plate was bent going through a car wash and when we tried to straighten it, we found that the bolts put in by another dealership in town we My license plate was bent going through a car wash and when we tried to straighten it, we found that the bolts put in by another dealership in town were not Audi bolts and we’re stripped. I drove over to Audi Des Moines, was told that it required a part plus new bolts and that they had the part in stock! Less than an hour later, I had a straightened license plate with the appropriate bolts and an Audi Des Moines frame installed around both license plates. No muss, no fuss, problem solved and I was on my way! More

Quick Service They told me an hour and a half. I was out in 65 - 75 minutes. And, the service was free. You can't beat that! They told me an hour and a half. I was out in 65 - 75 minutes. And, the service was free. You can't beat that! More

owner good staff and services and I like shuttle services for drop off and pick up on time. if your car need any extra work they let you know right away. good staff and services and I like shuttle services for drop off and pick up on time. if your car need any extra work they let you know right away. More