Audi Des Moines - Service Center

Online scheduling issue Scheduled service online, which didn’t show up in the system. Ultimately, made it right and provided me with a car until service was provided. Scheduled service online, which didn’t show up in the system. Ultimately, made it right and provided me with a car until service was provided. More

Recall service/Oil change/New tires Bryan was very helpful and nice over the phone and in person. The service was prompt, I was given a ride to my office, and the follow up calls and vid Bryan was very helpful and nice over the phone and in person. The service was prompt, I was given a ride to my office, and the follow up calls and video were very informative. This was my first experience with the service department and I'll have no problems coming back. More

Phone and video updates I received a video from the technician showing the underside of my car along with other inspection items. Great customer service! They even offered I received a video from the technician showing the underside of my car along with other inspection items. Great customer service! They even offered a loaner car because the 35K service was going to take several hours. More

Great Service! I came in as the result of a recall, and to have the SOS fixed on my car. The service department is by far the best I have ever dealt with in all my I came in as the result of a recall, and to have the SOS fixed on my car. The service department is by far the best I have ever dealt with in all my years of owing cars. They are thorough, professional, kind, very nice. More

Prompt help for a new resident Just moved to DSM last week, bringing along my new Q5 bought out of state. Despite not selling me the vehicle, both the sales and service team were gr Just moved to DSM last week, bringing along my new Q5 bought out of state. Despite not selling me the vehicle, both the sales and service team were great in helping me set up my Audi Connect and get some new accessories for my Q5! Looking forward to great service experiences in the coming years. More

recall and 20K service The team worked quickly and the video was great to view, The service team as a whole treated me very nicely and also ordered a Lyft ride for me to get The team worked quickly and the video was great to view, The service team as a whole treated me very nicely and also ordered a Lyft ride for me to get home due to the volume of work that morning. More

Very good I have owned 2 Audi ‘s this is # 3 that speaks for it’s self i find it very demanding that I write 25 words to express why I used this dealership Cha I have owned 2 Audi ‘s this is # 3 that speaks for it’s self i find it very demanding that I write 25 words to express why I used this dealership Change your web question provider or I may not be so pleased with my experience More

Quick and painless I scheduled some recall procedures for our Q5. I was able to drive right in and the car was taken right away. The items cared for and also a nail in I scheduled some recall procedures for our Q5. I was able to drive right in and the car was taken right away. The items cared for and also a nail in a tire I picked up somewhere, and I was back on the road very quickly. Service people were very friendly and helpful. The waiting area was nice and included a small snack bar. Nice job Audi! More

Good job. Prompt service. Cost was what I was quoted. Everything was good except the service team forgot to re-set the warning light that says “service needed” so if I don’t bring the vehicle back in , I Everything was good except the service team forgot to re-set the warning light that says “service needed” so if I don’t bring the vehicle back in , I will have to put up with that warning for a whole year. I had to do that the previous time because they forgot to re-set it. More

Professional and Timely Audi promptly notified me of recall issue. Audi Des Moines and Mark Rummans were professional, polite, friendly, timely in scheduling a convenient ti Audi promptly notified me of recall issue. Audi Des Moines and Mark Rummans were professional, polite, friendly, timely in scheduling a convenient time for service. Service was completed in a timely manner. More