Audi Des Moines - Service Center

Oil Change Came in without being scheduled as I travel a lot. The team got me in and actually turned me in about an hour. I really appreciated them working me Came in without being scheduled as I travel a lot. The team got me in and actually turned me in about an hour. I really appreciated them working me in. All of my dealings with the service department over the past 5 years have been good. I really like the new video that is sent nice touch to give a new experience. More

Until now my experience has been good. Frustrated. First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to g First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to get it resolved even though the car is still under warrantee. The car intermittently and unpredictable will not start. Turns on but does not engage the starter. When it occurs and u jump it ....it starts immediately. I’ve had the car in twice now for service and each time it is returned with no fix and no idea of next steps. When I asked what next to get this resolved I was told I should call Audi USA. ??? Lithia is my dealer...shouldn’t you be calling Audi?? I have been told there are no codes and no service bulletins on the issue. I have provided a video of what the car does when the issue occurs. I know the tech was not able to recreate the problem. I get this is a challenge but I have seen no other solutions presented. Try something. Replace a computer or battery or something but telling me this is my problem and to call Audi is not acceptable. Disappointed and hopeful this will be resolved. I love the car....accept for this. More

Well Done!! This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well o This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well or better. Your service in the past 5 years has seen dramatic improvement. Good job More

Thanks The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out owners by keeping on top of needed changes. More

Timely and efficient I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making t I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making the day less stressful. More

A great example of customer service Outstanding! My husband works in sales with heavy equipment and he was wowed with the video of my car. Great communication! Thanks to the young man wh Outstanding! My husband works in sales with heavy equipment and he was wowed with the video of my car. Great communication! Thanks to the young man who shuttled me to the mall. Abar? It was an unusual name I apologize I can’t remember. He was from Johnston More

Great service as always! The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a tho The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a thorough explanation with a quoted dollar amount. Front desk is always considerate of my time and gets me right in and out. More

Thank you for solving a difficult electrical problem. Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the proble Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the problem and provide a long term solution. Not just a “bandaid” fix. More

Excellent experience! Very professional and the service was done in a timely manner. I enjoyed the video from the Tech, it made me feel informed. I believe it was Bryan at Very professional and the service was done in a timely manner. I enjoyed the video from the Tech, it made me feel informed. I believe it was Bryan at the service desk (not sure since there is no picture), but he was great! More

Tire/wheel swap The service, interactions and amenities at the service center are great, what isn't great is the time it takes for service. I had an appointment to s The service, interactions and amenities at the service center are great, what isn't great is the time it takes for service. I had an appointment to swap my winter wheels onto the car, which isn't a huge task, but it still took close to 90 minutes from check-in to check-out. Given the appointment, 30 minutes seems a much more reasonable wait - I would understand longer if I did not have an appointment. More