Audi Des Moines - Service Center

Awsome service experience, met all my expectations. Easy scheduling, car completed exactly on time. Everyone friendly and eager to help! I would recommend this dealership to everyone! scheduling, car completed exactly on time. Everyone friendly and eager to help! I would recommend this dealership to everyone! More

they went out of their way to get us in right away!!! We were able to make another appointment that we were thrilled about!!! We really appreciated it!!!! were able to make another appointment that we were thrilled about!!! We really appreciated it!!!! More

Was very good Have dealt with a lot of auto service centers. Audi is the best, second to none. The Service advisors are pleasant, professional and kept me informed Have dealt with a lot of auto service centers. Audi is the best, second to none. The Service advisors are pleasant, professional and kept me informed as the work was done. the video was great. More

Awesome experience. The tech took immediate care even though I landed a day early for the service. Looking forward the next visit to the showroom though I landed a day early for the service. Looking forward the next visit to the showroom More

Had a very pleasant experience while getting an oil change. I very much enjoyed the service video they text or email you. The waiting area is very inviting and comfortable. change. I very much enjoyed the service video they text or email you. The waiting area is very inviting and comfortable. More

Priority after a pothole greatly appreciated! I had the experience everyone dreads....hitting a pothole and blowing out a tire while on the interstate, in the dark, in the middle of the snowstorm. I had the experience everyone dreads....hitting a pothole and blowing out a tire while on the interstate, in the dark, in the middle of the snowstorm..on a Friday night. Audi Roadside Assistance was awesome, and I had the car towed to Audi of Des Moines. I called service Saturday morning and Robin (my service advisor) immediately knew who I was sympathetic to my damaged R8 and immediately offer a loaner car! It sure wasn't their fault I hit a pot hole, but a loaner car was offered anyways. That's exceptional service! Sourcing a 20" winter tire for a super car can be tricky, but Robin already had the parts team all over it. Despite being Saturday, the replacement tire was priority shipped for Monday delivery. Imagine my surprise when Robin also verified that road hazard warranty was in effect, and I would have no cost to replace this very expensive tire. A quick steering alignment double-checked I hand't damaged anything else, and the car was washed and ready to hit the road. The service manager John personally called to followup up on the repair of my R8, and he even offered to provide me a notable discount on the alignment cost out of empathy for damaging "my pride and joy" sports car. I was really impressed by the quick and friendly help getting me back on the road after my pothole fiasco. I was a high priority to them, and this visit in service was like the others before it...exceeding expectations and treating the customer in a premium way. Thanks Audi of Des Moines Service Team for another great visit and helping me get back on the road so quickly! More

In for 20,000 mile service. Went as expected and under the amount of time estimated. Got a prompt call back for a replacement part under warranty and was able to get on the schedule in the next couple of the amount of time estimated. Got a prompt call back for a replacement part under warranty and was able to get on the schedule in the next couple of days. More

helpful and timely Bryan was very responsive and helpful with scheduling my service and going the extra mile to pursue warranty coverage for the service on my vehicle. Bryan was very responsive and helpful with scheduling my service and going the extra mile to pursue warranty coverage for the service on my vehicle. More

Q7 Service This is the friendliest dealership I've visited! I would highly recommend them as they've provided great continued service on my purchase from this d This is the friendliest dealership I've visited! I would highly recommend them as they've provided great continued service on my purchase from this dealer. More

As always, excellent service experience at Lithia in Johnston. Many thanks to Mark for outstanding customer service, even though I brought the car in a day early for its service! Johnston. Many thanks to Mark for outstanding customer service, even though I brought the car in a day early for its service! More