Audi Des Moines - Service Center

Service I needed an oil change and routine maintenance. Loved having my car picked up and returned!! Everything was exceptional as always. Thank you so muc I needed an oil change and routine maintenance. Loved having my car picked up and returned!! Everything was exceptional as always. Thank you so much!! More

Professional and fast Very thorough analysis of the problems.and quick quote for repairs Solution is expensive and may take some extended time Luckily I had extended war Very thorough analysis of the problems.and quick quote for repairs Solution is expensive and may take some extended time Luckily I had extended warranty Wish I can have a loaner vehicle for a day if I get stuck More

Good experience ! Bryan did a nice job and was helpful in our questions for remote starter. This was our first service visit with the dealership. ! Bryan did a nice job and was helpful in our questions for remote starter. This was our first service visit with the dealership. More

Tire change took 3 days. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. A new tire was ordered on Friday. I was told it would be in on Monday. I called on Tuesday to see if it was done. No call was returned. I was called Wednesday when it was discovered by the service advisor that my car was done after all. So it took 3 days to change a tire... When I picked up the car, the new tire was covered with a white powder. I'd expect a new tire to look new especially when it cost $450. During this service call, I also requested that the Homelink system be programmed since it cannot be done by the owner because of some frequency interference with the lane change alert system or the like. (Brilliant engineering, but I digress) This was the second attempt and it still didn't work. And to top it all off, I received an e-mail with a video of my service that played an annoying white noise frequency with no video. I'm not sure why the service department sent this nonsensical video, but it reflects on the overall service quality. Finally, I responded to the the service advisor by e-mail to relate my concerns (as instructed at the time of picking up my car...you know, "If you aren't completely satisfied with your service, talk to me before you fill out a survey, blah blah blah" No response. More

10k service Easy to schedule, check-in and check out were very efficient. The team is working very hard with a limited staff and should be commended for their de Easy to schedule, check-in and check out were very efficient. The team is working very hard with a limited staff and should be commended for their dedication and professionalism through challenging times. More

Efficient, proferssional and kind Have purchased 4 cars from Audi of DM and found their sales staff (George Meza) kind and courteous. The recent service visit was a 50,000 mile checku Have purchased 4 cars from Audi of DM and found their sales staff (George Meza) kind and courteous. The recent service visit was a 50,000 mile checkup and received video of the inspection and the car completed with our a thorough wash before the scheduled time. More

My Audi needed service because of time rather than mileage. Excellent help from service manager and mechanic. Pick up and delivery from my home greatly appreciated in this time of COVID-19. Video insp mileage. Excellent help from service manager and mechanic. Pick up and delivery from my home greatly appreciated in this time of COVID-19. Video inspection texted to me was a nice touch. More

Excellent Customer Service Every time I bring my vehicles to Audi of Des Moines for service everyone there treats me with respect and kindness! They show they care about what th Every time I bring my vehicles to Audi of Des Moines for service everyone there treats me with respect and kindness! They show they care about what the customer has to say and feels. I also know my vehicle is in good hands with the expertise of the Audi Technicians. The service advisor, Mr Rummans and Frank the technician were great and easy to work with. They both were eager to answer all my questions about the repairs to my vehicle. I will definitely keep taking my vehicle back to Audi of Des Moines and also tell my friends about the great service that I received. Thanks! More

Stressless Streamline and stress-free process. Love getting the car washed also. Great Job Team. The loaner was very beneficial to have, very valuable Thanks Streamline and stress-free process. Love getting the car washed also. Great Job Team. The loaner was very beneficial to have, very valuable Thanks Perry More

So Accommodating! Thank you Audi for pick up and drop off of my vehicle! SO helpful. I had my car detailed as well as the 20k service - my car is showroom new again. Thank you Audi for pick up and drop off of my vehicle! SO helpful. I had my car detailed as well as the 20k service - my car is showroom new again. More