Audi Des Moines - Service Center

They did a great job. Very polite. Didnt have to come back, last time I had to come back in for an error. Very happy with last service work. back, last time I had to come back in for an error. Very happy with last service work. More

Audi Des Moines I’ve purchased two Audi vehicles from this dealership and always took them in here for service. Always completely satisfied with sales and service st I’ve purchased two Audi vehicles from this dealership and always took them in here for service. Always completely satisfied with sales and service staff and the cars. More

Continued Fantastic Service!! 10 years plus of fantastic service! We have never had an unfavorable experience, They are kind, accommodating, explain everything so very well. The 10 years plus of fantastic service! We have never had an unfavorable experience, They are kind, accommodating, explain everything so very well. They have a new feature which is great. They send you a video of your car - showing the tires (and how much wear is left on them), the brakes, the undercarriage, the exhaust and general view - while the technician is talking and explaining what he is seeing. Texts are sent letting you know what is going on and when your vehicle is ready to be picked up. There have never been any surprises with the final bill as all was explained prior to service. If any other service/repairs are needed - they contact you and obtain your permission. We drive 3.5 hours for this great service. There are two other dealerships closer, however we prefer Lithia Audi - as none can compare to their service. Yesterday someone asked me where I got my Audi serviced - told them about Lithia - he was going to look them up. Thank you for the continued great service!! (We have four Audi's that we bring here for service.) More

Everything was done to my satisfaction. I appreciated the video that provided a visual update while I waited in the comfortable waiting area. Thank you. the video that provided a visual update while I waited in the comfortable waiting area. Thank you. More

inspection was kept informed on the progress of things, the wait time was good. No complaints. Everyone was very pleasant and nice. Mark was great to deal with h was kept informed on the progress of things, the wait time was good. No complaints. Everyone was very pleasant and nice. Mark was great to deal with he would inform me on the progress. I love getting the video and having them show how the car is doing. I love my Q5, it is a very nice car, I love driving it. More

The service provided was completed as expected, on time, and with very good communication. I would highly recommend the service and people at this Audi location. and with very good communication. I would highly recommend the service and people at this Audi location. More

Dealer is always very friendly and their showroom and bathrooms are always very clean. I’ve worked with George Mesa and he always take time to say hello while I’m having my car serviced. bathrooms are always very clean. I’ve worked with George Mesa and he always take time to say hello while I’m having my car serviced. More

Work was performed well and done quickly. Everything was fine. The only minor recommendation I have is that it may be a good idea for employees to wear masks during this time. Everything was fine. The only minor recommendation I have is that it may be a good idea for employees to wear masks during this time. More

First Service I enjoyed the video taken during the service and explaining everything in detail! The members of Audi kept me informed when my car was finished I enjoyed the video taken during the service and explaining everything in detail! The members of Audi kept me informed when my car was finished More

Very Professional Timely and professional. Mark from the service department took care of all reported issues and communicated throughout. They went out of their way t Timely and professional. Mark from the service department took care of all reported issues and communicated throughout. They went out of their way to pick up and drop off my car. Great Team! More