Audi Des Moines - Service Center

Classy, professional, and accommodating I love my Q5. I Classy, professional, and accommodating I love my Q5. I have had it 9 years. As it gets older the repairs / maintenance gets more expensive. That is Classy, professional, and accommodating I love my Q5. I have had it 9 years. As it gets older the repairs / maintenance gets more expensive. That is the only negative. More

Service Team was great and friendly! Took good care of me. Diagnosed the problem and came up with a good plan. That’s all folks! me. Diagnosed the problem and came up with a good plan. That’s all folks! More

60k Tuneup Very pleased with the service. Car got all the needed care, rental made available to me. Everything met my standards, and they cleaned my car to boot Very pleased with the service. Car got all the needed care, rental made available to me. Everything met my standards, and they cleaned my car to boot. More

Super Service I can always be sure to be greeted professionally and friendly when bringing my vehicle in for service. All my questions and issues a handled with sa I can always be sure to be greeted professionally and friendly when bringing my vehicle in for service. All my questions and issues a handled with satisfaction. I have been in business all my working life. I know when a business is well managed or not. Audi Des Moines gets five gold stars from me! More

Efficient, excellent work Bryan keeps me promptly updated, goes above and beyond to get me a ride or a loaner vehicle when I need one, and most importantly - he listens and mak Bryan keeps me promptly updated, goes above and beyond to get me a ride or a loaner vehicle when I need one, and most importantly - he listens and makes repairs when I want them and does not make them when I do not want them or want to put them off for another visit. I followed Bryan to Audi from another dealer and am glad I did. Customer service par excellence. More

Courteous, efficient, and well done. This was my first service visit to Audi DSM for my new A4. What blew me away was the text message from the technician, Jared Schultz, which had a lin This was my first service visit to Audi DSM for my new A4. What blew me away was the text message from the technician, Jared Schultz, which had a link to a video of his inspection of my car, and a second text which had the vehicle inspection report. Amazing. This was also communicated to me via e-mail. Bryan did a great job checking the car in, communicating with me during the service, and letting me know when the car was ready to be picked up. Very professional. More

As always service was great complete with Audicam. Service advisors very helpful. Used a loaner car which they had ready for me.. Treated like a real customer! Service advisors very helpful. Used a loaner car which they had ready for me.. Treated like a real customer! More

The staff in the service department are well trained, honest, and attentive to your cars needs. On top of excellent service they care about making sure each fix is well done and that you are safe on the honest, and attentive to your cars needs. On top of excellent service they care about making sure each fix is well done and that you are safe on the road. I've had a wonderful experience each time I have been in. Mark is the best polite, informative, and top notch. Thank you audi! More

Oil change process was very smooth and efficient. Like the text and email updates provided along the way. Was disappointed that fluid levels were not checked as a day later my windshield washer fluid ligh the text and email updates provided along the way. Was disappointed that fluid levels were not checked as a day later my windshield washer fluid light came on. I assumed that would be part of their inspection. More

Pushy financial staff, incompetent service techs. Should not have purchased lifetime oil changes with car, will not go back. Would give 0 stars if possible. not have purchased lifetime oil changes with car, will not go back. Would give 0 stars if possible. More