Audi Des Moines - Service Center

Very Accommodating! While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although it took some time they were able to get my car into the shop for a thorough check. During the eval of my car Bryan sent me a video detailing his inspection. After a good report, a reset of the indicator and no further issues I was on my way. I wouldn't hesitate to recommend Audi of Des Moines for service work. More

Service for my 2018 RS3 The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Ada The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Adams are exceptionally knowledgeable and truly know how to provide an excellent customer service experience from the moment you walk into dealership through the moment you leave completely satisfied. Always efficient and effective. 100% recommend the dealership to family and friends based on service experience. Never had an issue when servicing my car. That is true customer service! Thanks, Jorge Pereles More

oil change The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. More

Good Job My vehicle was in for routine service. They let me know the condition of all areas of my vehicle and made recommendations. The video they sent was v My vehicle was in for routine service. They let me know the condition of all areas of my vehicle and made recommendations. The video they sent was very informative. More

Brought my Q5 in for an airbag recall. Had a miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent staff will resolve the issue thoroughly, because they are so clearly on-the-ball when it comes to taking care of the little details. More

Friendly service as always! They got me in early and their video walk through is top notch and extremely thorough. Keep up the great work. their video walk through is top notch and extremely thorough. Keep up the great work. More

Fast - prompt communication. Excellent service advisory. Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process r Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process requiring 25 words. More

Took almost 2 hours for an oil change We had an appointment on saturday at 11. Took about 2 hours for oil change. Service advisor was great at her job and keeping us informed. Car was wash We had an appointment on saturday at 11. Took about 2 hours for oil change. Service advisor was great at her job and keeping us informed. Car was washed and vacuumed which made us happy. More

Rude Service The service provider whom I spoke with said “this is not an Audi!” I bought my car at your dealership and he only was concerned about how much he was The service provider whom I spoke with said “this is not an Audi!” I bought my car at your dealership and he only was concerned about how much he was going to charge me per hour after he learned I had a BMW. I have bought two cars at your dealership and enjoyed the process of buying the cars and the people were pleasant. I also have a lifetime agreement for oil changes at your establishment. Now I wonder why? More

Great! When my plans were changed unexpectedly, it would have bee nice to be able to get a loaner car when I dropped my car off, but it is not Audi's fault m When my plans were changed unexpectedly, it would have bee nice to be able to get a loaner car when I dropped my car off, but it is not Audi's fault my plans were changed on me. Everyone did great. More