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Audi Des Moines - Service Center

Johnston, IA

4.5
750 Reviews

750 Reviews of Audi Des Moines - Service Center

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August 14, 2020

They fit me in right away due to a small emergency. I can tell Audi DSM really cares about me and my car. I am so grateful for them! Service was fast and all were so friendly! More

by HANNADEGEEST
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 14, 2020

Iowa trip I was here visiting our farms from Vegas and this Q7 diesel issue sprung up again. These guys took care of me instantly and the next time I but an Aud More

by KELLOGG1367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 14, 2020

I was very satisfied with service performed, it was completed on time and I was kept informed during the process. I also appreciated getting the video. More

by juliemyounger
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 06, 2020

Service was great! My 10K device was done in a timely manner. Bryan and Mark in service are great! I highly recommend Audi Des Moines! More

by Brady673
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 05, 2020

All good. Liked the texting and video to see issues w vehicle. It made it easier to decide whether to do service or not. Great getting loaner vehicle. More

by RHONDAJOHNSON222
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 04, 2020

Service Thanks, car was serviced on time and clean as always, greatly appreciate the focus on service for my 16 Audi Q5. Always pleasant and easy to work wit More

by tlust10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rummans
August 04, 2020

Thanks We decided to service both of our cars on the same date and it was a smooth drop off and pick up of both of our cars. The short video/text was a grea More

by CSTEVENS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
August 04, 2020

Service Drop off was easy, and the service was completed in the time they said it would be. All of my concerns were found and addressed. More

by ADRIANNE.WALKER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2020

warranty item Had to bring my Q5 in for some warranty work. The fixed the problem, and Mark make me up to date on the work. Mark set me up in a loaner which was gre More

by shoecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rummans
August 03, 2020

Nice people but not sure why they did not follow up with me directly on the fact that I needed new air filters for engine and cabin as described in tech video. Did it myself. More

by SHADLEB
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rummans
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