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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,389 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,389 reviews

January 10, 2024

Easy and quality I don't have more to say. It was an easy experience, everything was at the quality I would expect. More

by BENBNELSON76
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Jan 10, 2024 -

Audi Des Moines responded

Ben, Thanks for sharing your thoughts about your experience with Audi Des Moines. Wesley and our team appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
January 08, 2024

Our sales representative, Susie Baldwin, provided excellent service at the time of sale and wonderful, personal follow-ups afterward. More

by Reid
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin
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Jan 08, 2024 -

Audi Des Moines responded

Reid, Thank you for sharing your experience with us! We're happy to hear it went well working with Susie. We truly appreciate your feedback! Best Regards, Brett Schettler General Manager

Helpful
December 31, 2023

They check to make sure everything was well with the vehicle and wish us a merry Xmas More

by calkins518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Allison
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Jan 01, 2024 -

Audi Des Moines responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Best Regards, Brett Schettler General Manager

Helpful
December 28, 2023

I have always had an excellent experience at Audi Des Moines. This is the first time I worked with Robyn and she was fantastic. She was thorough, efficient, professional, thoughtful and knowledgeable. I More

by antinori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear that Robyn and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
December 27, 2023

It was fantastic. People were great and like always Jorge was amazing. We are very happy with our purchase More

by DENNEY.SARAHJ
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleksandr Yanouskiy
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much, Sarah, for choosing our dealership! Congrats on your new lease, and let us know if we can be of any more assistance! Best Regards, Brett Schettler General Manager

Helpful
December 27, 2023

Great service and staff as always. Staff was very attentive, and the service was fast. Will definitely be back. More

by Anela S.
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, Anela, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

Helpful
December 27, 2023

Easy- smooth and professional Cheerful staff- helpful and courteous She did a good job that day More

by AARONBENNIS
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you, Aaron, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
December 24, 2023

Rob was very helpful and even came to my house to help with my infotainment system More

by TREINHAR
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bridges
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Dec 27, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Rob here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
December 23, 2023

Robyn was very attentive and it was obvious she cared and listened to my needs. I will request Robyn on my next visit. More

by Kjshetler22
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words for Robyn, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

Helpful
December 23, 2023

Everyone was friendly. The work was done quickly with a video and explanation of service was thorough. More

by spcuddy
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 27, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

Helpful
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