Audi Des Moines

Great service team, have Been trained well as you can see it In execution. Katie takes every customers wants and needs and truly is one of a kind it In execution. Katie takes every customers wants and needs and truly is one of a kind More

Easy to work with. Sales staff were very professional. Note….only God gets a 5 star rating from me, so 4 stars is as high as I go. Note….only God gets a 5 star rating from me, so 4 stars is as high as I go. More

Service was done promptly and as promised. The attached video was nice to see and helped to show what they looked at and address of any potential problem. video was nice to see and helped to show what they looked at and address of any potential problem. More

Awesome experience from the sale to the delivery. Quick and easy. Will definitely recommend Audi to friends and family. Love my new Q5. Thank you. and easy. Will definitely recommend Audi to friends and family. Love my new Q5. Thank you. More

We recently leased, working with Rob and he was awesome. He found the exact car I wanted and is always ready to help with questions! He found the exact car I wanted and is always ready to help with questions! More

Worked with TJ and Aleks, who were kind, friendly and helpful. I knew they were on my team and wanted me to go home with a car I love, which I certainly did. helpful. I knew they were on my team and wanted me to go home with a car I love, which I certainly did. More

Very prompt and professional service. Easy scheduling on line with early phone confirmation. the service staff was courteous and efficient. work was done well and quickly. line with early phone confirmation. the service staff was courteous and efficient. work was done well and quickly. More

My service tech Katie was friendly and helpful and was the same with everyone else I interacted with. I feel customer service was on point, and my appointment started well but ended up being just OK. I fe the same with everyone else I interacted with. I feel customer service was on point, and my appointment started well but ended up being just OK. I felt there was a lack of communication and follow-up. I feel if you're running behind or just can't figure out the issue and it's getting closer to closing time, I would expect a phone call or text for an update. I asked if my vehicle was going to be returned to me the same day and was told it was. At 3:30 pm I still hadn't received a call, and I had to follow up with Katie for and update on my car. She told me the techs were troubleshooting but didn't get to anything else I had come in for and they would need my car for another day, which wouldn't work since I was headed out of town for the weekend. The dealership ended up keeping my car over the weekend. They addressed the items I brought my car in for, and in doing so, they used up almost half a tank of gas. It is what it is. More

Personable, inviting, caring, informative and overall excellent service. I would recommend Audi to all my family and friends and will continue doing business with other them moving forward!! Wesley was excellent service. I would recommend Audi to all my family and friends and will continue doing business with other them moving forward!! Wesley was fantastic and informative!! More

Rob worked hard to get me the car I wanted. The buying process was smooth and easy. We agreed on a price before I signed the paperwork and there was no haggling. Overall great experience. process was smooth and easy. We agreed on a price before I signed the paperwork and there was no haggling. Overall great experience. More