Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
Contact Dealership
View Awards

5190 Merle Hay Rd

Johnston, IA

50131

Directions

By Type

Showing 1,436 reviews

August 04, 2024

Always greeted at the door. Elvis, my salesman, always makes a point to say hi when I have my oil changed. During my recall work, I had a fantastic Audi loaner car! More

by RCJBRAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Aug 05, 2024 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

August 04, 2024

We worked with Alex and the dealership remotely. They were very helpful and explained everything. They made the buying process easy, and when we arrived to pick up the car they had everything ready. More

by Steph M
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John L.
Report | Print
Aug 05, 2024 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business, Steph, and hope to see you again soon! Best Regards, Brett Schettler General Manager

August 03, 2024

Excellent experience purchasing my 2022 Q7. Dan was wonderful to work with and made the purchase a breeze. More

by JMM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Report | Print
Aug 05, 2024 -

Audi Des Moines responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Brett Schettler General Manager

August 03, 2024

I was in to buy wheels and tires. The young gentleman in the parts department was so kind and helpful! More

by JCASWELL2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor and Robyn Olson
Report | Print
Aug 05, 2024 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

July 06, 2024

Always clean, quick, and professional. My service was completed on time, and you have to love their hand wash More

by kimlangenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Fleischacker
Report | Print
Jul 08, 2024 -

Audi Des Moines responded

Thank you so much for your kind words, Kim, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

July 03, 2024

I bought a q5 from them several months ago. I’m going on a long trip Monday and got a warning light. I stopped in there and was told they couldn’t help me for 2 weeks. More

by Jesse.jamestv
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

July 01, 2024

The service manager took charge and took care of my Audi 40k service very pleased More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

June 20, 2024

As usual, they did an excellent job! Very friendly and efficient. She was also informative. More

by DENA3141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
Report | Print
Jun 22, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

June 18, 2024

Got in fast. Nice loaner. The car was ready early! Very responsive and easy to work with. More

by kevinsime2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Audi Des Moines responded

Kevin, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

June 12, 2024

I had my 2022 Audi S5 in for service and warranty work recently. The experience, from start to finish, was excellent which is exactly what I have come to expect from the team at Audi Des Moines. From the More

by KlarChad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear they delivered such a great experience! Best Regards, Brett Schettler General Manager

1
...
4
5
6
...
144