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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

December 17, 2021

It was a smooth process and stuff was really helpful especially Mercedes .good experience for the first time there More

by jlassi-atef1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes
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Dec 17, 2021 -

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Audi Des Moines!

December 05, 2021

They had a car that fit my needs and the deal was handled effectively. I also use the service department and it is great as well. More

by PROTTENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
Other Employees : Katie Cross
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Dec 06, 2021 -

Audi Des Moines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Elvis, Aleksandr and Katie here at Des Moines are glad to have you as a customer.

December 04, 2021

When I called looking for a part for my audi the guy treated me like I was stupid when I knew very well what I was talking about. It was just unnecessary for him to be so unprofessional when I was givi More

by kthompsonbzv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brady Fleischacker
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Dec 21, 2021 -

Audi Des Moines responded

Thank you for reaching out to us and letting us know about your experience. We apologize that our customer service wasn't up to par, and we hope you will give us the opportunity to demonstrate that we can do better!

December 03, 2021

Great first impression & my sales rep was very attentive!! I love my brand new Audi! More

by hacknos77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima
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Dec 05, 2021 -

Audi Des Moines responded

Thank you! Alelsandr and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 07, 2021

They installed the Audi remote start and spent time explaining how to use it. The service tech was helpful and knowledgeable More

by Dave Lyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in service dept
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Nov 08, 2021 -

Audi Des Moines responded

Thank you! We appreciate your business, Dave, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 07, 2021

Had issue with programming garage door opener. Contacted Daniel, my salesperson on Friday, 10-29. Left voicemail and several texts, he said he'd call shortly and never did. Sent me a YouTube link, xxxx cu More

by sirey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleksandr Yanouskiy
Other Employees : Daniel Troung
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Nov 24, 2021 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 03, 2021

Just unfriendly. I lost a car after a engine service 3 weeks prior. 2014 sport A4 80k with known engine problems. They acted as if I was a pain to them. Reluctantly help me put on a towing vehicle. not o More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 02, 2021

Overpriced service. Also would not honor coupon after payment was made (less than 6 hours later). More

by Jad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Audi Des Moines responded

Thank you for your review. We're sorry we didn't meet your expectations, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 02, 2021

Drove 250 miles round trip because this dealer had a car we wanted and guaranteed me we could come to terms. I was skeptical, but they backed up what they said and for my generation, keeping your word is e More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Bahner
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Nov 02, 2021 -

Audi Des Moines responded

Thank you so much for your kind words, Pete, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new vehicle!

November 02, 2021

Great experience on purchasing a new vehicle from Audi of Des Moines. George Meza was also great to work with. More

by DENNIS.DELONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Audi Des Moines responded

Thank you, Dennis! Here at Audi Des Moines, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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