Audi Des Moines

I was very happy with the service I received. I will absolutely be a return customer and would recommend to friends and family! I will absolutely be a return customer and would recommend to friends and family! More

Sales rep Amar and the management team where very professional and accommodating. Would highly recommend and will buy next Audi at same place . professional and accommodating. Would highly recommend and will buy next Audi at same place . More

This was a no hassle buying experience. I will definitely be back. This dealership is two hours away, but worth the drive. I will definitely be back. This dealership is two hours away, but worth the drive. More

The worst customer service I have experienced in a long time. Been a customer since 2010, and usually easy going. What happened over the last 6 months with my Tiguan could be the screen write for a comedy. time. Been a customer since 2010, and usually easy going. What happened over the last 6 months with my Tiguan could be the screen write for a comedy. If it wouldn’t have been so expensive. Repair costs summed up to over $6000. Still the engine light keep coming on. The new estimate was $5800. I just picked up my car last week and traded it for a Jeep. Thursday I get a text if I have made a decision about my car repair. Time to get your house in order Lithia VW of Des Moines. More

Friendly. Good sales approach. No high pressure tactics even in this economy. Yes. I liked it. Good sales approach. No high pressure tactics even in this economy. Yes. I liked it. More

I have tried to contact the service manager with no luck. I called 5 times with no one answering the phone, then called the “for all other calls “extension and the person said they would have the service man I called 5 times with no one answering the phone, then called the “for all other calls “extension and the person said they would have the service manager call me back. I have not been contacted after 2 days. I had my Touareg worked on to fix an oil leak and replace the catalytic converter. I requested from the original service representative (who is no longer there) that they give me the broken catalytic converter. He said he thought it was sent to somewhere to find out why it broke. I know the scrap catalytic converters sell for between $100-$400 and feel I should have gotten that. I spent over $4000 on the repair. I can’t believe no one answers the phone or returns calls More

Service needs to pay attention to detail. I had leaves on my passenger seat from when they did the inspection. I don’t expect a vacuum for my mess but, I don’t expect more of a mess when I ge I had leaves on my passenger seat from when they did the inspection. I don’t expect a vacuum for my mess but, I don’t expect more of a mess when I get in my car, along with having all the air vents closed and squeaking(made me think there was a problem until I opened the vent that made the noise). I would also recommend letting the customer know up front how long things will take. I don’t know if space allows, but Peoria Volkswagen brings the car back through the garage and let’s the customer leave from the garage, rather than have the customer walk to the lot. It was also raining that day.. but I don’t know if there is enough space at your facility for that. More

The team went above and beyond our expectations. Easiest car purchas EVER. Would highly recomend Audi Des Moines Easiest car purchas EVER. Would highly recomend Audi Des Moines More

Horrible communication had my truck for 3 months and didn’t fix anything. My truck is still not fixed didn’t fix anything. My truck is still not fixed More

Our salesperson was helpful with going over the features of the vehicle we purchased and the transaction was smooth. They worked with us through some difficult circumstances we were going through at the ti of the vehicle we purchased and the transaction was smooth. They worked with us through some difficult circumstances we were going through at the time of purchase. More