Audi Des Moines

We had a great buying experience at Audi Des Moines. There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return a There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return and redo signatures. My other issue is with the memory of my Q5–favorite channels among other things, do not stay saved. I took the car in and basically learned that Audi needs to release an update to fix this issue. More

Rob was very professional throughout the whole process and answered all my questions. Transaction was smooth and easy. No hassling which I appreciated and answered all my questions. Transaction was smooth and easy. No hassling which I appreciated More

My wife purchased a 2013 Malibu 1LT back in July. There is not much positive about the transaction. 1. During price negotiation we said that we needed the extended warranty factored into the monthly There is not much positive about the transaction. 1. During price negotiation we said that we needed the extended warranty factored into the monthly payment. Marco The Sales Person and sales manager ignored it 2. we got to finance and Alexandr did not even want to sell us an extended warranty. He finally did but then told us that we had to come back there for service. 3. Alexandr Asked if we wanted the specialty plates .. we said no because it's an unnecessary cost. 46 days later we get the black specialty plate in the mail at the extra cost. 3. 2 days later the check engine light comes on so we take it to Lithia. And Lithia Service tell her there is nothing they can do except reset the code P2097 4. We then took it to a local GM dealership and they told us that the extended warranty is good at any ASE certified dealership they replaced the injectors, the high pressure line and The Mass Air Flow ( MAF) Sensor after the light came on two more times since then. 5. The same code P2097 came up again today And we'll take it back in to service again this week. **Check The negative reviews. We are not the only customers dealing with apathy with Lithia** Hard to believe they OWN ACURA, VOLKSWAGEN, MERCEDES-BENZ, BMW, SUBARU and MAZDA in Des Moines as well. But it's like nothing was done except for a car wash and then Lithia decided to sell it. More

They Delivered my new car all the way to Victoria Texas right to my home. Very satisfied customer right to my home. Very satisfied customer More

Audi Volkswagen in Johnston, IA. Customer service with Emrah was exemplary. Everyone else lackluster and apathetic. Waited unnecessary days for my vehicle to be inspected. Recommend Customer service with Emrah was exemplary. Everyone else lackluster and apathetic. Waited unnecessary days for my vehicle to be inspected. Recommended repairs that weren't needed with an above average labor cost to boot. More

This was my second Audi purchased at this dealership. Rob was outstanding to work with. Knowledgeable and professional. Rob was outstanding to work with. Knowledgeable and professional. More

My experience was limited with the dealership itself since this was an internet sale and the dealership said they just started internet sales and it was a bit bumpy. since this was an internet sale and the dealership said they just started internet sales and it was a bit bumpy. More

The representative was professional and courteous. He was informative and listened to my concerns. He addressed all service needs He was informative and listened to my concerns. He addressed all service needs More

The dealership was very clean and the salesman was friendly yet helped me get what i wanted friendly yet helped me get what i wanted More

I leased a 2019 Jetta which went in for two scheduled maintenances which I paid $215 in the original lease; neither time did they rotate the tires although they said verbally that they did. Third time in maintenances which I paid $215 in the original lease; neither time did they rotate the tires although they said verbally that they did. Third time in at approximately 18,000 miles they told my son the scheduled maintenance would have to be paid for. Although I had paid it and had the written record. At 26,099 miles rear tires are cupped. Meaning ruined. Meaning I have to buy new tires at $500+ More