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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

November 17, 2022

I called before service started to let them know to put reg air in tires and never did.. I called after service with question about bill and have yet to have some call me back..don't need called back any l More

by FEBRUARY_2_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
By crucify u7d7ftix5uf
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Nov 17, 2022 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 17, 2022

Emrah was great with communication! ! However the people that actully worked on my car messed up my leds in the cab and almost cut some wires by accident… I’m guessing More

by SIMON.ZUFFA
Recommend Dealer
Yes
Employees Worked With
Emrah
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Nov 20, 2022 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

November 16, 2022

Mayo was super helpful and stayed in contact with me about the vehicle! This is an absolutely amazing place to get a vehicle! More

by PERRYTAYLOR7182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayo
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Nov 17, 2022 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2022

Front staff was professional. Technician repaired the primary issue. I liked the text motivation for approval to proceed with repairs. More

by DALEOTT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Nov 15, 2022 -

Audi Des Moines responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

November 15, 2022

I actually went to the Volkswagen dealership, so this Is a bit confusing, but in any event, I had a great experience and wou recommend your services to others any day. More

by ASELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 11, 2022

Incredible service, clear communication, and friendly team members make every interaction enjoyable. Best dealership I’ve ever worked with! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin H
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Nov 13, 2022 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 09, 2022

I worked with Alex at Lithia VW and he was awesome! Love my new Atlas! Alex made the whole process a breeze, got all the accessories I wanted, and was just an overall fun person. Ferris did a great job More

by AMY53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Henson, Ferris
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Nov 09, 2022 -

Audi Des Moines responded

Congratulations on the purchase of your new Atlas, Amy! Thank you for sharing your thoughts about your experience with Audi Des Moines. Thanks for the five-star rating. We're thrilled to hear that you found your experience with both Ferris and Alex to be a positive one. We appreciate your business, Amy. We hope to see you again soon.

November 07, 2022

Super friendly, not pushy and very knowledgeable. . the staff stayed overtime to make sure everything was taken care of. Even got a couple bottles of water and introduced to the Big Boss George. He wa More

by MIKEBORROWMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Audi Des Moines responded

Mike, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 05, 2022

Upon entering the dealership you have to search out personnel do you get help.Not all but some people need to be more courteous, this is a high-end dealership, one expects great service. More

by Glenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Meza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Nov 07, 2022 -

Audi Des Moines responded

Thank you so much for your honest review. We will share your comments with the team. Thank you for choosing Audi Des Moines!

November 02, 2022

Purchased brand new VW Eos in October 2008 and have continued to return for service & routine maintenance. Appreciate the kind & prompt service and use of loaner when needed. More

by lastsay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
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Nov 03, 2022 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. Jason and our team appreciate your business and hope to see you again soon!

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