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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

December 15, 2022

The service team was great the positive greeting at 8:30am made me feel welcome and it was going to be a team effort getting my vehicle ready and on time More

by DRIVEMAN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Fleischacker, Sue Hannam
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Dec 16, 2022 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

December 12, 2022

A little bumpy on the financial side, but overall a smooth purchase. We enjoy the car. More

by R.GERNANT
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Audi Des Moines responded

Thank you so much for taking the time to share your feedback with us! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 06, 2022

They did what they were supposed to do! They kept me informed.of the progress . More

by Maggy.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Dec 07, 2022 -

Audi Des Moines responded

Maggie, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 04, 2022

Great experience, awesome customer service and extremely knowledgeable of the car I was looking to buy. More

by josea.herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Audi Des Moines responded

Thank you so much for your excellent review, Josea! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2022

Very helpful, patient, quick process, decent selection, not pushy, clean, convenient location, will come again. More

by Maddy77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy and J.
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Dec 04, 2022 -

Audi Des Moines responded

Thanks, Maddy! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

December 03, 2022

New to this dealership but so far so good. My service advisor,Emrah, is a good dude. More

by BARTON4252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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Dec 04, 2022 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

December 02, 2022

Emrah was great with communication throughout the entire process. He kept me in the loop, and I never had to wonder where we were in the process of diagnosing and repair. We had some issues that occurred More

by FFTSPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah - Service Dept
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Dec 04, 2022 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

December 01, 2022

Did a great job and got me taken care of in a timely manner, thanks. More

by Craigahunt89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
Report | Print
Dec 02, 2022 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

November 29, 2022

My car came out having more / different problems than I arrived with, after getting my car back within a week I have more electrical problems and sensor problems. The problem I originally came in for was e More

by ELOU32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2022 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 22, 2022

Working with Jeremy has been great! Everyone made the process go well and they were extremely helpful! More

by MELISSAANN_NORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 23, 2022 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

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