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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

January 23, 2023

Would want more transparency. Salesman should spend more time explaining all the options that are available and inform customer that some options are not mandatory. More

by jeffreyd
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Aleksandr Yanouskiy
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Audi Des Moines responded

Thank you for bringing this to our attention, Jeffrey, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 18, 2023

The vehicle had damaged weatherstripping/paint on all four door frames from a prior break-in attempt that was neither photographed nor described. Hood had a few small print chips that were not mentio More

by JJJ0
Recommend Dealer
No
Employees Worked With
Driveway.com
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Jan 22, 2023 -

Audi Des Moines responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 18, 2023

The team at Lithia was able to diagnose what the issues were with my Volkswagen Jetta. They were able to get the issues resolved. More

by RHINOGUY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
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Jan 19, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

January 15, 2023

I received great service here as I purchased an A6. I was having a hard time finding a vehicle where I live and connecting with Fatima after viewing the car online made my buying experience easy! Alex More

by Michelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima Medanovic
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Jan 15, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business, Michelle, and hope to see you again soon!

January 14, 2023

Excellent service & shuttle while I waited. They checked the brakes, but when I have to slam on brakes at the last minute for a deer or emergent traffic, the brakes do not stop/hold. This is ed More

by DLBALLARD222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Jan 15, 2023 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 14, 2023

Friendly service willing to make things right. Good communication skills to set up appointments and get you no your way. More

by CARROLLKIRBYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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Jan 15, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

January 10, 2023

The dealership was clean, the people were friendly. They did everything they said they were going to. More

by Gunder20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 05, 2023

Mercedes was a perfect rep to work with! Her follow up was prompt, she was personable and knew her product. I would recommend my friends because of her alone! More

by villotti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mercedes Mickelson
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Jan 06, 2023 -

Audi Des Moines responded

Thank you for taking the time to leave us this five-star review. It's fantastic to hear that Mercedes provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thank you for choosing Audi Des Moines; we look forward to having you as one of our valued customers for years to come.

January 05, 2023

I felt I got a satisfactory deal after negotiations. But I was disappointed when I saw my trade in was advertised as a used car for $8000 more I received. More

by richard.stahlhut
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Meza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Audi Des Moines responded

Congratulations on your new vehicle, Richard! Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew.

January 05, 2023

Everyone I dealt with was very capable, professional & friendly. I have always been very impressed with the Service Dept. at this dealership, also. More

by ROZANNENELSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Audi Des Moines responded

Thank you for taking the time to leave us this fantastic feedback and five-star rating. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines, Rozanne.

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