Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
Contact Dealership
View Awards

5190 Merle Hay Rd

Johnston, IA

50131

Directions

By Type

Showing 1,436 reviews

February 24, 2023

Our sales person Riley was awesome. The GM was also a great person to work with. We had issues with a previous vehicle and they worked hard to remedy the issues. I would recommend if yo More

by Bishop88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Jacobson
Report | Print
Feb 27, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else.

February 23, 2023

They were very personable and helped to find just the right car and had it ready when they said it would be More

by ACARRICK324
Recommend Dealer
Yes
Employees Worked With
Alex Henson and Dwayne Hill
Report | Print
Feb 23, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex and Dwyane met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

February 23, 2023

Very efficient for regular maintenance, knowledgeable staff. I’m usually in and out within a few hours. More

by REYNOLDS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
Report | Print
Feb 23, 2023 -

Audi Des Moines responded

Thank you for your very kind review. Emrah and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

February 21, 2023

Purchased a 2015 Audi A3 that arrived with a leaking water pump. It's been nearly 2 weeks and still no remedy for repair. This vehicle has 72k miles and should've been delivered in a perfectly running c More

by RWCONNICKJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Manager
Report | Print
Feb 25, 2023 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 21, 2023

It took 4 hours for them to investigate 3 issues: brakes, squeaky belt , and radio issue. The service advisor told me they started my car at 10:30, that was two hours after my 8:30 appointment and I was wait More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service advisor isn’t listed.
Report | Print
Feb 25, 2023 -

Audi Des Moines responded

Steve, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 17, 2023

I felt respected at this dealership. As a 77 year old woman, I can tell you it doesn’t always happen. I will definitely keep bringing my car here More

by SUEMULLINS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
Report | Print
Feb 19, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else.

February 13, 2023

It would be nice to not be forced to buy LoJack and Perma Plate and have full disclosure before signing the paperwork. More

by KURT.BOGSETH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kurt, feel free to contact us at your convenience.

February 05, 2023

Your staff members Fatima Medanovic and Jay Vikic were the best two people to work with in a car dealership. So professional and made this deal happen for my fiancé and she’s the happiest. 10/10 would rec More

by Sanela Kantarevic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima Medanovic. Jay Vikic.
Report | Print
Feb 06, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Sanela, for choosing Audi Des Moines!

February 02, 2023

Friendly staff, quick on processing, answered my questions and no issues when discussing pay range More

by Maddawgpt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Audi Des Moines responded

We are very happy to hear George and Aleksandr provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 26, 2023

Excellent service with honest communication about your car. Friendly people who have great knowledge about your vehicle!! More

by BJLHAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jan 29, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

1
...
29
30
31
...
144