Audi Des Moines

Have always been happy with service at the dealership. Polite friendly and helpful. Prompt at getting work done. Polite friendly and helpful. Prompt at getting work done. More

Service is exceptional but need to be closer in time that will be waiting when you decide to wait for vehicle. Also, would be nice if someone went over all that was done as I had my tires rotated and no one will be waiting when you decide to wait for vehicle. Also, would be nice if someone went over all that was done as I had my tires rotated and no one said if they were good or not. Everyone is very pleasant. More

The service department was helpful, courteous, and friendly. Communication was excellent! My questions were answered quickly and professionally. friendly. Communication was excellent! My questions were answered quickly and professionally. More

Chris was an amazing salesman and very helpful. I will recommend Volkswagen to all my friends and family! I will recommend Volkswagen to all my friends and family! More

They were very kind and helpful. I felt like I was in good hands. Thank you.. I felt like I was in good hands. Thank you.. More

Two days after my service I was called to say my recall was not done correctly and I needed to come back in. The advisor was unable to tell me what was wrong and what needed finished. I was also told he ch was not done correctly and I needed to come back in. The advisor was unable to tell me what was wrong and what needed finished. I was also told he charged me wrong and I owed an additional $317. His reasoning was I approved the service. The “approval” was telling me what needed fixed and asking if I wanted that completed and asking me to type start on my text message I received. At check out? I was given a total which was paid in full. I’m now being told it was the wrong total. I am waiting for a return call from the service manager. Apparently there is zero responsibility for Lithia for not completing the work correctly or charging me correctly, rather solely my responsibility to have to go back in and pay more. More

Did great with being transparent about what needed to be done with my car. Quotes for parts were pretty high but worked with my insurance to get them down. done with my car. Quotes for parts were pretty high but worked with my insurance to get them down. More

I was very pleased with the entire car-buying experience. I would recommend this dealership. I would recommend this dealership. More

We will buy from Elvis again we will be customer for his from now on he cares he is not just after a sale class act from now on he cares he is not just after a sale class act More

My son's car broke down and wasn't worth the cost of repair. We were looking on the internet at places as far as NY for vehicles. It was a hassle with every dealership. Either they were not upfront with repair. We were looking on the internet at places as far as NY for vehicles. It was a hassle with every dealership. Either they were not upfront with their price or unwilling to negotiate on price. I contacted Audi of Des Moines and had a great experience with the salesperson and finance team. I got a good deal on the price. If every dealership worked like them people wouldn't hate car shopping. More