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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

May 30, 2023

Great customer service, Amar was very knowledgeable and attentive to our needs. I would highly recommend this dealership. More

by VONZUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amar
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May 31, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Amar and our team. We're glad to hear we delivered such a great experience!

May 30, 2023

Rude and inconsiderate Service advisors every time we meet. Looking for an alternative option and waiting. Both advisors pretend they own the Audi dealership, unbelievable More

by WWW.NONE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 22, 2023

Had a scheduling misunderstanding, but the Audi team stepped up and quickly found a solution. First time experience and I was very grateful. More

by ANGELAHOLTORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angela, and don't hesitate to let us know if we can be of further assistance.

May 18, 2023

They worked nicely with me to make it happen. They actually walk you through the electronics and make you feel at home in the car. More

by bj_JACK77
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Audi Des Moines responded

BJ, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 16, 2023

Everything was fine. I thought that my car might be vacuumed and washed but I may have misunderstood. More

by WWW.NONE
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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May 17, 2023 -

Audi Des Moines responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else.

May 14, 2023

Great service and quick turnaround. I will contine to use the service department at this dealership. More

by NDKIRSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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May 15, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

May 13, 2023

Staff is very friendly, easy to work with and very knowledgeable! I highly recommend Audi of Des Moines, Iowa! More

by annette74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember his name!!
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May 15, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Annette and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 09, 2023

Just needed to have a radio code. Took an hour 45 minutes when I had an appointment. A little long considering, but... More

by WWW.NONE
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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May 09, 2023 -

Audi Des Moines responded

Thank you for your patience! We sincerely value your business and look forward to your next visit.

May 06, 2023

All went well until I got in my car to go home. I had asked that it be fully charged for the long drive. It was not. Than the ultimate insult. Well you have enough to get home. So they agreed to pu More

by TERRY.ARGOTSINGER
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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May 10, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Terry. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2023

Too many issues with car. Registration was not completed correctly , issue with key to car, rattles thru out car. Audi waited 20 days to send my check to pay off my trade. Th More

by gburns7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aleksandr Yanouskiy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2023 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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