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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

June 10, 2023

Dealership is great. The location doesn't have much space though. Three car dealers are packed into a tight space. Parking and navigating the lot can be a little diffi More

by Crossroads 3580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

June 09, 2023

Dealership always does a good job. Loaner A4 was good. I always get service on time… I would recommend this dealership. More

by chuck83
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, Chuck, we look forward to having you as a valued customer for many years to come!

June 08, 2023

They were able to fit me in when I got a nail in my tire, and they fixed the problem quickly and professionally. The service manager was great to work with—I can’t remember her name, unfortunately. More

by LAURA_OSTRANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the service manager was was great—can’t recall her name, unfortunately
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Jun 09, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Laura, and we look forward to working with you again.

June 08, 2023

AWESOME. everyone is so friendly and helpful!! Loved it. Thank you all for the help! More

by josemonopoly007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Audi Des Moines!

June 08, 2023

Friendly, helpful people. Clean and organized facilities. Good customer service. Efficient use of time and resources. More

by WNG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
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Jun 09, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

June 07, 2023

Everything was seamless. The scheduling to pick up was like clockwork. I have no issues. More

by TOM@INTELLIGENTICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Des Moines responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

June 07, 2023

Brian is the best. Explains everything up front and keeps me informed about anything that changes during the repair. More

by william_fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Des Moines responded

William, Thank you for your very kind review. Bryan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

June 07, 2023

Been there a few times for services, Service Tech is very through in his explanations on what he sees and resolution to the problem. Very professional and appreciate their work help customers like myself. More

by JUSTIN.WHEELER91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Blair
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Jun 08, 2023 -

Audi Des Moines responded

Justin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 01, 2023

Fatima did a great job. The process was so day and they respected our time and busy schedule. More

by Erlin K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fatima
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Jun 01, 2023 -

Audi Des Moines responded

Thank you so much, Erlin, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2023

Wesley is very service oriented, and I appreciate being provided a service vehicle to drive. More

by HOLTIWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

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