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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

September 14, 2023

Knowledge great customer service. Answers questions. Knows his business in to what he is doing More

by JSCIMAGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 14, 2023

Everything was smooth. Communication was great. Bryan was very responsive. The technicians video was very helpful. More

by D.ECKLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

September 13, 2023

Clean! We were immediately helped by staff. Completed purchase in just a few days. Will go to dealer for all service. More

by mmgates18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima
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Sep 13, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. George, Aleksandr, and our team appreciate your business and hope to see you again soon!

September 12, 2023

Had you guys look to replace the tail light but you broke something and taped it and told me to drive like that. I came with just glass broken in tail light and now it just slides out if no tape. Did not cam More

by Dev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sufe
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Sep 16, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 09, 2023

Our experience with your dealership was very good. The people we worked with were more than helpful, so thank you for all your help and we will keep in touch. More

by farmerjo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

September 09, 2023

I had a BAD experience. I felt forced into an unnecessary service contract. I had to pay 1600.00 dollars for new brakes and rotors. 7 days after purchase. Also rear window s More

by RBLUE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aleksandr Yanouskiy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 31, 2023

Excellent service, Robin was wonderful to work with. Since my first experience with purchasing my vehicle, I have had superior service! More

by VICKIESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin
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Sep 01, 2023 -

Audi Des Moines responded

Thanks, Vickie, for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

August 30, 2023

Needs better culture does not have a warm friendly feel ,! Try sending in a secret shopper and see what they think More

by Dick Triplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

August 30, 2023

I had warranty work done on my vehicle. Since there was intense hot weather, it took an extra day. I was not able to make it into town the next day to pick up my vehicle, so I picked it u More

by RCJBRAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 26, 2023

I believe audi of des moines has exceptional customer service. Brian Adams is great and an asset to your company. More

by kurtfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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Aug 27, 2023 -

Audi Des Moines responded

Thank you, Kurt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

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