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Audi Des Moines

Johnston, IA

4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

October 06, 2023

I had wonderful service from everyone from the beginning to the end! Thanks for thr video of the inspection of the car. More

by ROB2225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
Oct 09, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 05, 2023

Not sure who Anando Sacic is but Daniel Truong was great 5 star. Great experience More

by shopforfun1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Truong
Oct 06, 2023 -

Audi Des Moines responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

October 05, 2023

Best dealer I have ever worked with! Kind and pleasant during the entire process. Seemed up front and courteous to the process and timing. I would recommend them to anyone along with More

by KRISTINE Gaskill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New gentleman rep and also a lady who assisted him with the handoff!
Oct 06, 2023 -

Audi Des Moines responded

Congratulations on your new Audi! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 04, 2023

Excellent customer experience. We're also fast to respond when I had a question. Having a loaner available is also a plus More

by rustyl0
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Oct 04, 2023 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

September 28, 2023

All personnel are friendly and helpful! We really like Rob Bridges for his exceptional knowledge of the Audi cars he has sold to us! More

by jkrunchey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

September 26, 2023

Elvis was so responsive and helpful! There is a reason we keep going back to Lithia when we need cars! More

by screg84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Audi Des Moines responded

We are very happy to hear that Elvis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 23, 2023

Very good communication. Fast and good technical service. Very good customer service. Good loaner car provided for the time my car was being serviced. More

by VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Wesley and our team. We're glad to hear Wesley delivered such a great experience!

September 22, 2023

Took care of my issues quickly! The process was very painless. Overall the experience was great. More

by STEFANIESBAIER
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Sep 24, 2023 -

Audi Des Moines responded

Stefanie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 22, 2023

This is a great place, clean and organized. It was my first time there and it was a great experience. More

by TE_CLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2023

Great service. On time and easy to schedule appointments. Like the video overviews from the mechanic. No issues. More

by schetzsle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
Sep 21, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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