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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

October 17, 2024

Appreciated the texting feature to keep up to date on the progress of repairs. Estimate price was exact. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

October 15, 2024

My car was bought from another dealer but it was new so they honored the warranty at Audi Dealers and they looked everything over when I didn’t ask them to. Wesley was very nice and professional. My car h More

by Kenji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley and the team met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

October 13, 2024

Wonderful service. and work done properly. Robyn always does a great job taking care of us. More

by DRBTT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Robyn here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 12, 2024

Audi Des Moines stepped right in to help us fix our car and squeezed us in without much notice. Got us back on the road - much appreciated! More

by SIMPSON.TAMMY.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Audi Des Moines responded

Tammy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

October 05, 2024

I've been buying Audis for at least 20 years. I have lost track of how many I have owned. The service and sales at Lithia is exceptional. Alway pleased. More

by josephrosenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Audi Des Moines responded

Joseph, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

October 04, 2024

I’m glad I stopped in to Audi Des Moines. They make the car buying process smooth and easy. I never once felt pressured to buy. I highly recommend Audi Des Moines. More

by scott.m.conrad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Audi Des Moines responded

Scott, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

October 03, 2024

The dealership has always taken good care of me and appreciates my loyalty. I feel the same about Rob Bridges. More

by R.CONNOLLYJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Audi Des Moines. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

September 29, 2024

Brian and Audi of Des Moines are the best. They always take care of me and go above and beyond to ensure I am fully satisfied. More

by bpeach65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and the team met your expectations. Thank you again for choosing Audi Des Moines. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

September 29, 2024

The initial purchase was a great experience, but when we took it in for a repair and to let them know, the roof racks were incorrect, it wasn’t as favorable. The manager let us know there was nothing they c More

by joshmanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Audi Des Moines responded

Thank you for your very kind review, Josh. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 29, 2024

Very professional and personable. Total trust in what they say. They have a great reputation that is earned every interaction. More

by GORDONCAPEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Meyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Audi Des Moines responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

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