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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

October 25, 2023

Shop did a great job on an extensive repair. Excellent communication from Bryan in service. More

by BRAD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 25, 2023

Received great service from Bryan and the entire team. Very much appreciated the clean car as well! More

by CARL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Audi Des Moines responded

Thank you, Carl, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

October 24, 2023

I purchased a used vehicle with undetermined issues. I was very frustrated and disappointed until Wesley stepped in to assist. Hehas been most helpful. Issues are not fully resolved but Wesley is kind More

by shr_lcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

October 24, 2023

Very efficient, friendly, explained services well. Highly recommend Wesley for a service consultant. Will request him again. More

by JLOOTS4125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Welsey was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

October 17, 2023

I really appreciate the technicians video assessment and recommendations. It helps to prioritize recommended vs required maintenance needs. More

by TMPEAK2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Cross
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Oct 18, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Katie met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

October 15, 2023

Sales associate was very knowledgeable and accommodating as we are from out of state. The sales manager was also very helpful. More

by DALMANIAC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Best Regards, Brett Schettler General Manager

October 13, 2023

Very professional and detailed explanation of any problems. Very responsive and got my car in and out very quickly. More

by PAUL
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Oct 17, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review, Paul! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 10, 2023

Wonderful and efficient service provided in a timely and very friendly way. All my questions were fully answered More

by RENAEOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

October 09, 2023

There are screws missing from the undercarriage shroud under after oil change causing it to flap at freeway speeds. It is important to have checklists! Imagine if someone forgot the oil More

by JasonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jason, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

October 08, 2023

Car was in for recall work. Advisor was very responsive to questions was a pleasure to work with. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

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