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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

November 29, 2023

Robyn was great and I loved the texting feature to keep me updated! Great service! More

by MAGGIE.N.FLAHERTY
Recommend Dealer
Yes
Employees Worked With
5
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Nov 30, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robyn met your expectations. Thank you again for choosing Audi Des Moines, Maggie, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

November 26, 2023

Robin was there at 7:30 with my rental car warmed up and ready for me. She checked me in and I was on my way. More

by HIPHARKER
Recommend Dealer
Yes
Employees Worked With
Robin
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Nov 25, 2023 -

HIPHARKER responded

Had everything ready for me when I arrived.? Completed the repair and contacted me when It was done. Robin was very efficient.

Nov 26, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

November 24, 2023

They did a nice job. We're excellent with loaner and helping out. Video of service always helpful More

by JABOUR39
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Nov 26, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 24, 2023

I live In KC and bought my Audi in Des Moines, they made it very easy! More

by pdowns262
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

November 24, 2023

A great Audi Dealership where customer service is always first and foremost. A nice place to visit. More

by John
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Audi Des Moines responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, John, please do not hesitate to let us know. We are always happy to help! Best Regards, Brett Schettler General Manager

November 24, 2023

Very nice treated well and got a fair deal Very happy with the new car it is in excellent condition More

by mxorr213
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bridges
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Nov 26, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

November 23, 2023

Always a great experience working with the service team at Audi Des Moines! They do a great job everytime! More

by NICKC50310
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Nov 26, 2023 -

Audi Des Moines responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

November 21, 2023

Great interaction and very willing to make sure I understood the entire process. Thank you More

by HOFFMAN.JASONW
Recommend Dealer
Yes
Employees Worked With
Emrah and Robyn
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Nov 22, 2023 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience, Jason! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 17, 2023

The dealership and particularly the service department has always been very responsive to my needs and questions. The service department is excellent. More

by PGSPRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

November 17, 2023

Unfortunately our experience was not good from not listening, mis-diagnosing, inconveniencing us, and creating a burdensome situation. We will not be back. Thank you. More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Mary, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

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