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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

December 23, 2023

Provided great services, thorough explanation of what he was looking for and what appeared on vehicle, communicative More

by ERIKABANNAVONG98
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Dec 27, 2023 -

Audi Des Moines responded

Thank you for the kind words for our team, Erika! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

December 23, 2023

Excellent service. Robin saved me money by advising me that after checking my vehicle it did not need a service that I had requested. This is a very good service depart More

by MIKESENNEFF
Recommend Dealer
Yes
Employees Worked With
Robin
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Dec 27, 2023 -

Audi Des Moines responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

December 23, 2023

Everyone was friendly. The work was done quickly with a video and explanation of service was thorough. More

by spcuddy
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 27, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

December 23, 2023

Robyn was very attentive and it was obvious she cared and listened to my needs. I will request Robyn on my next visit. More

by Kjshetler22
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words for Robyn, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

December 23, 2023

Nice people. Felt I could trust them. Liked that I didn't feel pressured. Midwest Nice More

by KCcyclone1
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anando Sacic
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Dec 27, 2023 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

December 19, 2023

Great service department. Brian is knowledgeable and helpful. Love the detailed information provided to customers More

by dem65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

December 18, 2023

Very competent. Especially for newer vehicles. More expensive than other dealers. Service videos are very helpful. Not able to diagnose minor wind noises though More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Audi Des Moines responded

Ron, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 12, 2023

Great Very professional and very knowledgeable , I would recommend to all my friends and family . Thank you More

by ALEX.YANOUSKIY
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Dec 12, 2023 -

Audi Des Moines responded

Alex, thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

December 09, 2023

Great customer service and my vehicle was done when promised. I would recommend Audi Des Moines to my friends and family. More

by dkkforty
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Dec 11, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 09, 2023

They were very thorough, provided a video so I could see what they did and what they recommended. They were efficient. More

by boughton.lbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
Report | Print
Dec 11, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

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