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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

December 28, 2023

I have always had an excellent experience at Audi Des Moines. This is the first time I worked with Robyn and she was fantastic. She was thorough, efficient, professional, thoughtful and knowledgeable. I More

by antinori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear that Robyn and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 27, 2023

Great service and staff as always. Staff was very attentive, and the service was fast. Will definitely be back. More

by Anela S.
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, Anela, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

December 27, 2023

Easy- smooth and professional Cheerful staff- helpful and courteous She did a good job that day More

by AARONBENNIS
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you, Aaron, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 27, 2023

It was fantastic. People were great and like always Jorge was amazing. We are very happy with our purchase More

by DENNEY.SARAHJ
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleksandr Yanouskiy
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much, Sarah, for choosing our dealership! Congrats on your new lease, and let us know if we can be of any more assistance! Best Regards, Brett Schettler General Manager

December 24, 2023

Rob was very helpful and even came to my house to help with my infotainment system More

by TREINHAR
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bridges
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Dec 27, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Rob here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

December 23, 2023

Robyn did an amazing job. Set the right expectations for when my vehicle would get done. She also informed me of a leftover package that had yet to be used from the previous o More

by jarodmckee1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
Report | Print
Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review, Jarod! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

December 23, 2023

Got in and out. Convenient time and work was done quickly and nicely. Thank you. More

by TELE1966
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

December 23, 2023

I had a second key programmed. Staff was excellent. Unfortunately, several items no longer work such as interior lights don't come on when door is opened and my radio frequently cu More

by ROBINDP514
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Dec 27, 2023 -

Audi Des Moines responded

Thank you, Robin, for choosing our dealership! We're always happy to help in any way possible. Please come back so that we can take a look at your lights and radio. We look forward to hearing from you! Best Regards, Brett Schettler General Manager

December 23, 2023

He's always very attentive, knows how to listen to customers needs, quickly addresses the issue and never makes me feel overwhelmed. Very highly recommended Bryan to anyone! More

by HOWELM11
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Dec 27, 2023 -

Audi Des Moines responded

It's great to hear that Bryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

December 23, 2023

Very responsive and professional . I felt well taken care of and that the team truly cared about my experience the whole time. More

by HFLYNN7
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Dec 27, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

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