Audi Des Moines

Excellent We have yet to be disappointed at Lithia!! They are super friendly and helpful! They always answer any questions we have and service the car in a time We have yet to be disappointed at Lithia!! They are super friendly and helpful! They always answer any questions we have and service the car in a timely manner! Especially like getting a clean car back! More

Service Came in for auto recall Had new spark plugs put in, and they noticed oil leakage. So we fixed that, and then they suggested with 140,000 miles ( tha Came in for auto recall Had new spark plugs put in, and they noticed oil leakage. So we fixed that, and then they suggested with 140,000 miles ( that I do other services). I have only done oil changes every 5,000 miles, had a 75,000 mile service done, and just put 4 new tires on this Audi Q5. That's it! Great car! More

Relentless Service manager John Mealey went above and beyond. We were updated on progress regularly. He assured us 100% satisfaction and delivered! Greatful h Service manager John Mealey went above and beyond. We were updated on progress regularly. He assured us 100% satisfaction and delivered! Greatful he took care of business. More

2nd Car, Excellent service and price like the first one. I worked with Brad. It't the second car I've bought from him and this dealership. Highly recommend both of them. Told them where I needed to be on pri I worked with Brad. It't the second car I've bought from him and this dealership. Highly recommend both of them. Told them where I needed to be on price and they made it happen. I will be buying all my cars here in the future. More

Courteous service I had a very nice experience at Audi Des Moines: friendly, courteous, and very professional. I even received a box of chocolates from the general mana I had a very nice experience at Audi Des Moines: friendly, courteous, and very professional. I even received a box of chocolates from the general manager as a holiday gift! I would not hesitate to recommend Audi Des Moines to anyone who is in search of a very reputable luxury vehicle. More

Impressed Very fair on vehicle price. Salesman Viktor Kurtovic was awesome -- very patient and knowledgable. Need to hire additional finance personnel. Waite Very fair on vehicle price. Salesman Viktor Kurtovic was awesome -- very patient and knowledgable. Need to hire additional finance personnel. Waited hours to get the paperwork started. More

Disappointing. Contacted this dealer via the Internet as I am 700 miles away so an in person visit is difficult. Was contacted by Alma Bajramovic in approximately a Contacted this dealer via the Internet as I am 700 miles away so an in person visit is difficult. Was contacted by Alma Bajramovic in approximately a hour afterwards. The first negative was the price emailed to me was $300 MORE than that which was listed on every site which I viewed the vehicle. I have since replied twice the first with an ACTUAL offer to purchase and a subsequent follow up the next day both of which were met with no response. Attempted to send a text to the mobile number listed which returned as an incorrect number. If this is any example of the customer service this dealer offers... I highly suggest you avoid this dealership..... More

new car purchase we bought a 2017 audi a4. the negotioation process, financing process and getting to know our new car was easy and quickly done. we are pleased with o we bought a 2017 audi a4. the negotioation process, financing process and getting to know our new car was easy and quickly done. we are pleased with our new car More

Audi Des Moines Customer Service Representatives On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her Audi A3 in at 10 A.M. to remove rim to ascertain if bolt pattern was 5 x 112 or 5 x 110. A female customer service representative didn't understand bolt patterns and confused it with tire size. The Service Manager who was an older man was busy doing something else and ignored the 2006 Audi A3 owner. Service Manager showed no interest in assisting the Audi owner. The reality of Des Moines Audi's so-called Great Customer Service referenced by other Audi owners on this web site applies only to newer Audi's under warranty. Audi Des Moines does not care to service the older Audi. However; they want do want to sell or lease a new model. Dealerships like Audi Des Moines have only one mission: Sell Cars and service the Audi still under warranty...not assist owners with older models. Love Audi's. But will never buy on from Audi Des Moines. The 2006 Audi A3 owner was assisted by the Volkswagen Dealership next door. Those folks understand what Customer Service is all about. Audi Des Moines employees need to take lessons from them. More