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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

January 11, 2024

Amen! All good thank you. Praise be to God for all. I am grateful. Amen! Peace , Happy New Year and God bless. More

by JSNYDER355
Recommend Dealer
Yes
Employees Worked With
Robin Olsen
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Jan 12, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Robin was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

January 11, 2024

Aces across the board! Responsive getting me in the same day and completing car issue within a few hours. Bryan is ACES More

by OIY1620
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Jul 05, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Bryan was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

January 11, 2024

We have been very pleased with the service that we have received! Couldn't be better! More

by rlscofield
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anando Sacic
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Jan 11, 2024 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear Anando and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

January 11, 2024

Everything went smoothly. We were glad to the a5. It was great to buy the car for 10 percent off. More

by FREDEBYPH
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleksandr Yanouskiy
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Jan 12, 2024 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that Aleksandr had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

January 10, 2024

Very pleasant, everyone was extremely friendly, great customer service. One thing that I would deduct couple of points is that I wasn't asked if I wanted to replace my windshield wiper since it makes unp More

by TUMUHAMED3
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Jan 11, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. Wesley and our team appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

January 10, 2024

Prompt service, thorough inspection, every thing was well explained. They were accommodating to my schedule and flexible with the loaner car. One criticism More

by LTYRNI
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Jan 11, 2024 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that Bryan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

January 10, 2024

Great at everything, except under the terms of Audi's prepaid service agreement, a loaner car is supposed to be made available. My service advisor worked out travel arrangements for me. A friend of mine More

by CYBADGER60
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Jan 11, 2024 -

Audi Des Moines responded

Cy, Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

January 10, 2024

Timely service. I was able to get an appointment quickly. Service personnel were prompt and helpful. More

by MONAURALUS
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Jan 11, 2024 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that Bryan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be positive. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

January 08, 2024

Our sales representative, Susie Baldwin, provided excellent service at the time of sale and wonderful, personal follow-ups afterward. More

by Reid
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin
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Jan 09, 2024 -

Audi Des Moines responded

Reid, Thank you for sharing your experience with us! We're happy to hear it went well working with Susie. We truly appreciate your feedback! Best Regards, Brett Schettler General Manager

December 31, 2023

They check to make sure everything was well with the vehicle and wish us a merry Xmas More

by calkins518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Allison
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Jan 01, 2024 -

Audi Des Moines responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Best Regards, Brett Schettler General Manager

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