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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,390 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,390 reviews

December 17, 2023

Very competent. Especially for newer vehicles. More expensive than other dealers. Service videos are very helpful. Not able to diagnose minor wind noises though More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Audi Des Moines responded

Ron, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
December 12, 2023

Great Very professional and very knowledgeable , I would recommend to all my friends and family . Thank you More

by ALEX.YANOUSKIY
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Dec 12, 2023 -

Audi Des Moines responded

Alex, thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

Helpful
December 09, 2023

They were very thorough, provided a video so I could see what they did and what they recommended. They were efficient. More

by boughton.lbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 11, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

Helpful
December 09, 2023

Great customer service and my vehicle was done when promised. I would recommend Audi Des Moines to my friends and family. More

by dkkforty
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Dec 11, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
December 09, 2023

This was just an oil change and a tire rotation what more is there to say? More

by valsmithii
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Dec 09, 2023 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
December 08, 2023

Professional and friendly Thanks for washing my car . I would recommend you to others. More

by KAITIEOLIVIA
Recommend Dealer
Yes
Employees Worked With
Service department female at first desk
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Dec 09, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
December 08, 2023

Scheduling was easy and services were performed as desired. Video inspection recap is appreciated. No More

by HULSURBANDALE
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Dec 09, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

Helpful
December 06, 2023

Robyn was great to work with. She went above and beyond my expectations. Always great to work with her. More

by JPAYTON1
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Dec 06, 2023 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Robyn was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

Helpful
December 03, 2023

Great service. Quick and easy buying process and pick up. Looking forward to working with them in the future More

by ASPYKSMA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
December 03, 2023

Bryan and the tech did great Bryan and the tech provided exceptional service and I am very pleased More

by list20
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Dec 04, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and our team met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

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