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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

February 08, 2024

I had numerous questions and Wesley answered everything well and in a manner that I could understand. Everything was quick. More

by Cmitch149
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Feb 09, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! Wesley and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

February 07, 2024

Prompt and efficient service, clear communication about the repairs needed and their costs, skilled technicians, and a clean and comfortable waiting area. More

by Chadpeach
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Feb 07, 2024 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

February 06, 2024

Brian does a good job and does his best to get the service done but parts are a problem More

by KENNEDYBP
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 07, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

February 04, 2024

Great service with very friendly and professional staff. Excellent communication and timeliness Go above and beyond to ensure customers are satisfied More

by rylin34
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 04, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

February 03, 2024

Wesley was great to work with and he kept me up to date as my vehicle was being worked on. More

by BJJHRYAN
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 04, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Wesley and the team were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

February 02, 2024

All good with the service but the price in my opinion is a little bit expensive More

by airizarrycrespo
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 02, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

February 02, 2024

The team over at Lithia always goes above and beyond. Thanks for always taking care of me. More

by screg84
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 04, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

January 30, 2024

Was told water Horse was broken no complimentary wash, but also they did not vacuum the car which has nothing to do with water horse being broken More

by HRUPIA
Recommend Dealer
No
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Feb 03, 2024 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Brett Schettler General Manager

January 29, 2024

I have paid for 2 service in advance. Now they are saying I can get only one service because of time. They should refund my paid 2 service money. More

by RAJESH_KHANNA79
Recommend Dealer
No
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 02, 2024 -

Audi Des Moines responded

Rajesh, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Bryan can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

January 27, 2024

They were very helpful and efficient and explained everything very clearly. The service was excellent. More

by EMG0
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Jan 28, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

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