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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,436 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,436 reviews

November 08, 2024

This dealership is arrogant and narcissistic, and they need to understand that people are human and treat them as such. More

by KURT.BOGSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2024

Bryan is simply the best. In a world that nothing else can be packed into a day...Bryan makes things work. Knowledge... Process... Respect... Regards, Brent More

by BSCHIPPER0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2024

Serviced quickly,friendly customer service and convenient location- really enjoy driving this vehicle- love gas mileage More

by DRBRBST
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

October 31, 2024

After the last review and seems much better, thanks to the man who scheduled the appointments and worked with my schedules and gladly to notice that the reviews are effectively. More

by ANDYVO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Audi Des Moines responded

Andy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

October 29, 2024

My experience with the service representative was exceptional. However, I purchased the executive car wash and noticed some dust on the passenger side dashboard and there was a noticeable amount of d More

by Jeknoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

October 23, 2024

Thanks to Wesley and the tech for taking care everything I asked them to do AND also noticed the oil change was due and took care of that too! More

by Tmckinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the name of anyone else
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Oct 24, 2024 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 21, 2024

All employees at the dealership are welcoming and professional. They attend to your needs and respond to questions without without hesitation. More

by svtchap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 20, 2024

Amar and Elvis really came through and helped us get into the car we needed very greatful for them working with us and making what normally is stressful into a very good experience More

by Grateful
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amar Hasanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Audi Des Moines responded

Thank you for sharing your experience with us! We're happy to hear it went well with Amar and Elvis and truly appreciate your feedback. Best Regards, Brett Schettler General Manager

October 19, 2024

Nate and Elvis made my car buying experience easy and seamless! Everything was handled very professionally and quickly. I received a great car and a great deal! More

by ejeffreysena
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Audi Des Moines responded

Thanks for sharing about your experience with Nate and Elvis here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 18, 2024

It was quick, on time, and good service. The advisor, Bryan Adams, helped me claim to extended coverage. Thanks to him. More

by luuminhkinh1
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Audi Des Moines responded

Thank you so much for your kind words for Bryan, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

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