Audi Denver

Service is extremely poor. Nothing is ever covered under warranty and I would not be surprised if the service manager never called to check. I have gone 3 times to get an oil change and two of the 3 wound warranty and I would not be surprised if the service manager never called to check. I have gone 3 times to get an oil change and two of the 3 wound up paying close to $3000 each time. The third wasn't any different except this time I refused to let them do the work. I took my car to a local certified Audi service center to get a second opinion. There were several things that needed attention but substantially less then I was quoted at McDonald. The difference was $2300. I will never go back and will recommend to all not to purchase and service or car from this place. More

went in for a routine repair and came out with new engine and 10,000 worth of costs. Their shop is incompetent and unprofessional. They actually came out and told me they had made a mistake and was sorry, bu and 10,000 worth of costs. Their shop is incompetent and unprofessional. They actually came out and told me they had made a mistake and was sorry, but now you will have to pay...................................................................................................................................................................................................................................................................................................................... More

Went in for a tune up, first thing they say is - your power steering fluid is low. You'd think they could have topped it off for a 650 dollar job that took 3 days and should have taken 3 hours, but no th power steering fluid is low. You'd think they could have topped it off for a 650 dollar job that took 3 days and should have taken 3 hours, but no they didn't do that. They also suggested about 2000 dollar worth of work on top of the ignition coils that had to be replaced (3 were bad, they of course replaced all 6) No other mechanic mentioned who recently has seen the car suggested the other work which was incredibly expensive - of course I declined it. It felt like they think all of their clients are stupid and if they suggest a bunch of extra work to each of them, a few will say, ok fix that too. Unfortunately I looked them up after taking the car there and found out they are ranked in the bottom 5 percent nationally and my experience only confirmed their rating. You're better off going to Prestige in Lakewood. More

I have been the MCDonald Audi countless times over the past 8 years for the sales, maintenance, & other service of the 4 A4/S4's my wife and I have had. They have always been polite, professional & relia past 8 years for the sales, maintenance, & other service of the 4 A4/S4's my wife and I have had. They have always been polite, professional & reliable. I visited Prestige this week for the first time due to proximity to my new office. I will NEVER go back. They are crooks. Regardless of drive, all my Audi's & VW's will go to McDonald. More

Had heard bad reviews about McDonald Audi service before, but they are closer to my home than Prestige. Made an appointment to bring in my A4 for a fuel pump recall and an oil change. Arranged my schedule to but they are closer to my home than Prestige. Made an appointment to bring in my A4 for a fuel pump recall and an oil change. Arranged my schedule to go in, only to arrive and find that 1) they don't have my appointment in the computer anywhere and 2) they are out of fuel pumps (??!). Only lame excuses and apologies offered. No concern for the time I wasted driving in and setting aside hours of my day to allow for the service. More