Audi Denver

I purchased a new vehicle from this Dealer in 2007. I should have talked to people first who after the sale informed me they would never purchase a vehicle from them. The sale was bad from the start and should have talked to people first who after the sale informed me they would never purchase a vehicle from them. The sale was bad from the start and got worse. The salesman used tactics I would expect from a domestic maker or a no-name used car lot. The typical "I'm working for you" scheme, along with many other poor taste antics. The worst part of the experience was the financial person. I traded in a vehicle, and on the day of delivery, I forgot the title for my vehicle, and the dealer made me write a hold check for the value of the vehicle until I brought the title in. I was told at the time, I could bring the title back at any time and I would receive my check back. I brought the title in the next day during normal business hours, the finance person said the check was locked in the back office and I could leave the title and they would mail me the check. I refused this offer, if they didn't trust me, why should I trust them. I refused to leave without my check. The finance person fought back with me and asked if I made an appointment. I told her I was instructed to come in at any time with the title. After demanding my check, she stated no one had the key to the office. I told her she needed to call someon who has the key. Turned out, the manager on duty had the key all along, but didn't feel like walking over to get my check. I called the General Manager (and owner) who never returned my call. Do not purchase from this Dealer, Prestige auto is much better to deal with in the Denver area. More

Service is extremely poor. Nothing is ever covered under warranty and I would not be surprised if the service manager never called to check. I have gone 3 times to get an oil change and two of the 3 wound warranty and I would not be surprised if the service manager never called to check. I have gone 3 times to get an oil change and two of the 3 wound up paying close to $3000 each time. The third wasn't any different except this time I refused to let them do the work. I took my car to a local certified Audi service center to get a second opinion. There were several things that needed attention but substantially less then I was quoted at McDonald. The difference was $2300. I will never go back and will recommend to all not to purchase and service or car from this place. More

went in for a routine repair and came out with new engine and 10,000 worth of costs. Their shop is incompetent and unprofessional. They actually came out and told me they had made a mistake and was sorry, bu and 10,000 worth of costs. Their shop is incompetent and unprofessional. They actually came out and told me they had made a mistake and was sorry, but now you will have to pay...................................................................................................................................................................................................................................................................................................................... More

Went in for a tune up, first thing they say is - your power steering fluid is low. You'd think they could have topped it off for a 650 dollar job that took 3 days and should have taken 3 hours, but no th power steering fluid is low. You'd think they could have topped it off for a 650 dollar job that took 3 days and should have taken 3 hours, but no they didn't do that. They also suggested about 2000 dollar worth of work on top of the ignition coils that had to be replaced (3 were bad, they of course replaced all 6) No other mechanic mentioned who recently has seen the car suggested the other work which was incredibly expensive - of course I declined it. It felt like they think all of their clients are stupid and if they suggest a bunch of extra work to each of them, a few will say, ok fix that too. Unfortunately I looked them up after taking the car there and found out they are ranked in the bottom 5 percent nationally and my experience only confirmed their rating. You're better off going to Prestige in Lakewood. More

I have been the MCDonald Audi countless times over the past 8 years for the sales, maintenance, & other service of the 4 A4/S4's my wife and I have had. They have always been polite, professional & relia past 8 years for the sales, maintenance, & other service of the 4 A4/S4's my wife and I have had. They have always been polite, professional & reliable. I visited Prestige this week for the first time due to proximity to my new office. I will NEVER go back. They are crooks. Regardless of drive, all my Audi's & VW's will go to McDonald. More

Had heard bad reviews about McDonald Audi service before, but they are closer to my home than Prestige. Made an appointment to bring in my A4 for a fuel pump recall and an oil change. Arranged my schedule to but they are closer to my home than Prestige. Made an appointment to bring in my A4 for a fuel pump recall and an oil change. Arranged my schedule to go in, only to arrive and find that 1) they don't have my appointment in the computer anywhere and 2) they are out of fuel pumps (??!). Only lame excuses and apologies offered. No concern for the time I wasted driving in and setting aside hours of my day to allow for the service. More