Audi Denver

Audi Service Prompt check-in - met me when i drove up wonderful coffee in the waiting area, tremendously friendly service there as well. spoke w/ a sales rep abo Prompt check-in - met me when i drove up wonderful coffee in the waiting area, tremendously friendly service there as well. spoke w/ a sales rep about Q5 2018 & could not have been more informative service completed sooner than expected. did not have to wait long at all Thank you, SJA More

Pleased. Very responsive and accommodating. I liked receiving the video to explain the repair. The service technician was thorough and strait forward. The wait Very responsive and accommodating. I liked receiving the video to explain the repair. The service technician was thorough and strait forward. The waiting room is very comfortable, but the restrooms are "over the top" for a car dealership. More

Refined with a tinge of sleeze It was a lovely experience until I was ready to buy. Convenient location, welcomed with a smile, given a water and so forth. My salesman knew his stuf It was a lovely experience until I was ready to buy. Convenient location, welcomed with a smile, given a water and so forth. My salesman knew his stuff. Friendly not pushy, we developed a decent rapport. The dance went nicely, until I was ready to buy. Then the superficial elegance faded and the salesman tricks came out. 1. Multiple trips to manager, with long waits to turn around numbers. 2. “Help us meet our quota, if you can just buy before the end of the month we’ll make it worth your while” 3. The tag team high pressure, practically barring the doors 4. “ We don’t normally do this, but ...” came up a few times. 5. They appraised my car, and agreed to match Carfax. I could tell that the sales manager felt confident that he could turn it quickly. A little later in the process He allowed as how they would buy the car from me because I was leasing the new vehicle. “It might take up to 3 weeks to get you a check though” 6. “ We are losing money on this deal” They lured me in with the end of the month spiel. I was ready to buy and asked for a best and final. I hadn’t been expecting to pull the trigger so I didn’t know the current lease rates. I got the numbers and they seemed high. I didn’t see a point in negotiating when I didn’t know what my goal should be. I allowed as how I was going to sleep on it. Then the nonsense sales xx started. See above. I had to explain myself at least 5 times. I am polite to a fault, and I found it very difficult to get out of their. Sitting in the chair as they yapped at me, I knew I’d never come back in the morning even if it was a great deal. I looked up the numbers, and it wasn’t. I gave them as a 3 because my salesman did sell me on the car. I just bought it at another dealer. If you are one of those people who likes to negotiate and do the traditional dance this dealership should fit the bill. More

Amazing service I have been a customer of the McDonald automotive group for a while and have always enjoyed my service experience mainly thanks to my service advisor I have been a customer of the McDonald automotive group for a while and have always enjoyed my service experience mainly thanks to my service advisor Robert Ward. Never had a problem More

Excellent Service I really liked the ease of intake - the new system is great! I also appreciated the regular communication from the service department during the proce I really liked the ease of intake - the new system is great! I also appreciated the regular communication from the service department during the process - I never had to call to ask what was going on - love that! More

Excellent service and attention to detail. Stephen at Audi Denver made my Wife's buying experience truly memorable. He treated her like she was his only customer. He took her on multiple test d Stephen at Audi Denver made my Wife's buying experience truly memorable. He treated her like she was his only customer. He took her on multiple test drives and patiently answered all her questions. When she couldn't decide on color, he parked multiple cars side by side on the lot so she could could examine each one till she chose the perfect color. I highly recommend this dealership. More

Prompt, Great Service Stan did a great job of communicating with me and keeping me informed of any issues and schedule. I also really appreciate the videos of the work perf Stan did a great job of communicating with me and keeping me informed of any issues and schedule. I also really appreciate the videos of the work performed! More

I love Audi The people at Audi treat me so well! Mark Friends and Robert Ward always are welcoming and well informed about what needs to be done! The people at Audi treat me so well! Mark Friends and Robert Ward always are welcoming and well informed about what needs to be done! More

Organized and classy Anyone I have ever worked with has been truly amazing. I always feel taken care of when I bring in my SQ5 for service. All the men in the service dep Anyone I have ever worked with has been truly amazing. I always feel taken care of when I bring in my SQ5 for service. All the men in the service department make me feel welcome and handle me right away. It’s because of them and Bill Coleman in sales that this will be my 4 new Audi coming in November. More

Annual Service Great experience as always!! Stanley my service advisor is great, friendly, and very knowledgeable! The service department is always friendly and very Great experience as always!! Stanley my service advisor is great, friendly, and very knowledgeable! The service department is always friendly and very efficient. Thank you so much for everything. More