Audi Denver

What a great experience-for the 3rd time! I recently picked up my 2019 Audi S3 which I had ordered from Audi Denver about 4 months ago. This is my 3rd time working with the dealership on the I recently picked up my 2019 Audi S3 which I had ordered from Audi Denver about 4 months ago. This is my 3rd time working with the dealership on the purchase of an Audi. My first was a new 2016 A3, then we added a 2018 A5 and last was the trade in of my 2016 A3 for my 2019 S3. All 3 times I worked with Patrick Flaherty and Spencer Webb. First and foremost-this really is the best dealership I have ever worked with in my life. Both Patrick and Spencer have gone above and beyond with every interaction I have had with them. These folks are honest, trustworthy and keep their word-there is no sales pressure, and they deliver on what they have promised. My experience with Patrick and Spencer has been amazing from the initial offer I proposed, to the ordering of my S3, receiving updates regularly on where the car was in production and when it was out to sea heading over to the US and all the way up to it being delivered to Audi Denver for pick up. All of my previous experiences have been so great-this one however topped them all. Once my S3 was in the dealership Patrick let me know and he prepared everything in advance for my convenience and ease of pick up. To summarize how this went I will simply put it like this, I showed up at Audi Denver, met with Patrick, he brought me to my car which was in a private bay and spent time going over the car and it’s features and answering all of my questions. Little did I know that while he was doing this walk through Finance was prepping everything for me. In Summary, I walked in, turned in my A3 and was driving away in my new S3 in 45 minutes. Yes, I said 45 minutes-I know, it seems impossible right? Well not with Audi Denver-they have nailed down their customer experience approach so tight it could hold water. I have never in my life come into a dealership for a new car and been in and out the door in 45 minutes. Finance was so streamlined and easy-everything was done on an iPad and emailed to me (you can get hard copies if you want)-I was in and out of finance in 10 minutes. Now realistically speaking I did order the car and knew what I wanted and negotiated the deal prior to its arrival which took out some of the time it would take to pick one, fill out paperwork, work on a trade, negotiate and get through finance and into the new car. However, my last 2 were done in this manner and while I was not in and out in 45 minutes I was in and out in about an hour and a half which is still pretty darn good. It’s not that the team is trying to rush folks-I wanted to rush and had I wanted to spend 3 hours going over the car Patrick would have done it-but I didn’t want to sit around waiting. The car was here and I was ready to roll in and out and get on the road with my new ride and start enjoying it. Audi Denver is the best dealership I have ever worked with and I have had a lot of vehicles. They have earned my business and will continue to have it in the future. More

Great service! Awesome service!! Thank you for the wonderful communication during the time you had my vehicle. Jared has always been great to work with and very fr Awesome service!! Thank you for the wonderful communication during the time you had my vehicle. Jared has always been great to work with and very friendly! More

10,000 mile check up everything was perfect as is the car. waiting room was very nice, people were friendly, got the car done earlier than anticipated. Thank you Audi everything was perfect as is the car. waiting room was very nice, people were friendly, got the car done earlier than anticipated. Thank you Audi More

Great service, great staff, great dealership! I went in to service the recall on my 14’ a4. The staff was helpful and didn’t try to upsell me on everything. I got my questions answered and was wor I went in to service the recall on my 14’ a4. The staff was helpful and didn’t try to upsell me on everything. I got my questions answered and was worried about walking out of there with a huge bill. Didn’t pay for anything out of pocket and found out I’d been over pAying for oil changes at other locations. Will definitely only bring my car back to Audi from now on for servicing. More

Good times Super friendly and very easy to work with. Dave got me a great loner and they were able to work around my schedule. Good times. Super friendly and very easy to work with. Dave got me a great loner and they were able to work around my schedule. Good times. More

Very pleasant and informative experience Both the salesman (Brody Cohill) and Manager (Enrico Burrows) were extremely pleasant and very helpful to us. We feel that we were given a fair and h Both the salesman (Brody Cohill) and Manager (Enrico Burrows) were extremely pleasant and very helpful to us. We feel that we were given a fair and honest deal. I We would not hesitate to do business with them in the future. More

Outstanding customer care and service Outstanding customer service the moment you walk in the door. My service advisor was Bill. He was very thorough and kept me update on my car. The wa Outstanding customer service the moment you walk in the door. My service advisor was Bill. He was very thorough and kept me update on my car. The waiting area is exceptional!! They offer complimentary beverages while you wait. I love that they have a cafe, just in case you’re feeling a little hungry. If you need to do a little work or catch up on your reading the waiting area is comfortable and quiet. It’s the little things that make a two hour wait more comfortable. When it comes to my car, it received nothing but top notch care. I love how the service tech does a video of my cars inspection. I really appreciate their suggestions on anything that may need repaired or recommend for future services. BONUS, they even washed my car! I’m a very satisfied customer! More

Truly amazing This is by far the best dealership I've ever delt with. I'm new to the Audi family, recently coming from Dodge, who had abysmal customer service at th This is by far the best dealership I've ever delt with. I'm new to the Audi family, recently coming from Dodge, who had abysmal customer service at the best of times. I have to say Audi Denver completely blew me away when I had to bring my A3 in for it's routine maintenance. Their courtesy and professionalism is something I've never seen in a dealership service department before. My service advisor Taylor and technician Jihwan made sure to keep me update to date on every single thing they were doing, even going so far as to send me a video of exactly what they were doing and what parts they were using. This is by far the best dealership I've ever worked with and I will definitely be going to them for years to come. More

Extremely professional team all around I would highly recommend this dealership solely on the basis of their service team. I purchased a pre-owed vehicle and I am always treated as if I bou I would highly recommend this dealership solely on the basis of their service team. I purchased a pre-owed vehicle and I am always treated as if I bought the most expensive model off the showroom floor. I have had issues with some online scheduling and the team just took care of it and fit me in immediately. They kept me appraised the entire time of what was happening with my service and completed exactly when they said they would. More

Great Service on short notice I was in town for only two days. Day 1 the brake light came on, pads were at min. Stan got me in the next day. I have been coming to AudiDenver/McDona I was in town for only two days. Day 1 the brake light came on, pads were at min. Stan got me in the next day. I have been coming to AudiDenver/McDonald Audi for over twenty years - they always do an excellent job. More