Audi Denver

Mostly good experience.. I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person the I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person there said he had plenty of bulbs in stock for my car (2012 Q7). I got an appointment for 9/10/2019 at 4 pm. I also got a confirmation email from Stephanie on 9/9/2019 about my appointment at 4 pm the following day. On 9/10/2019, at 3:30 pm Stephanie texted me “I DO NOT HAVE A HEADLIGHT IN STOCK!!!! I WILL HAVE IT IN ON THURSDAY” Please note all caps and no suggestions for next available appointment (very irresponsible). I was already on my way there, so I went in anyway. As soon as I reached there, I went directly to the parts department as Stephanie was busy with another customer. The guy at the parts told me “I have 17 light bulbs in stock, and they are $181 per piece.” When I asked Stephanie why she texted me she did not answer. She checked me in and told me that the installation price would be $156 plus $181 for the bulb and little over $100 for the oil change. I quickly mentioned that I had a 15% off Costco coupon (applicable to parts, labor and accessories). She did not tell me the total or have me sign anything with the price on it (they usually have me sign an estimate). When I asked, how long will it take, she said, “at least an hour.” I did my math in my head and got ready to spend little over $400 for the whole thing. After waiting for two and half hours, she came and got me and said my total was over $500. I looked at the invoice and it did not have any discount and over charged me for the bulb. When I mentioned Costco coupon again, she agreed to discount 15% on the labor only which was around $23. I said that my coupon mentions discount on parts and labor, including the oil change. She got agitated at this point and said, “I cannot help you anymore, my friend, there is your car outside.” I demanded to talk to the service manager and she took me to Ryan Reynolds. Ryan was very helpful and took time to understand my issues and quickly understood where I was coming from. I appreciate Ryan’s willingness to help and professionalism. We enter your facility to spend hundreds, if not thousands of dollars for the duration of time we are there, so it is not too much for us to ask for a helpful, courteous and professional service consultant. More

Good experience I worked with Luke Egolf in sales and Luke Schwindt the tech guy. They were both prompt for my appointments and didn’t keep me waiting. They were bo I worked with Luke Egolf in sales and Luke Schwindt the tech guy. They were both prompt for my appointments and didn’t keep me waiting. They were both very personable and answered all of my questions. The whole experience was pleasantly unexpected after reading some of the negative reviews but I would definitely recommend Audi Denver. More

Entrepreneur Audi Denver is simply the best dealership in Colorado, they make you feel like you are part of the family. It is a relaxed and professional environme Audi Denver is simply the best dealership in Colorado, they make you feel like you are part of the family. It is a relaxed and professional environment and all the people who work there are wonderful. I have not had one bad experience in the 10 years we have been purchasing Audis. More

Brake Service This dealership is the best I've ever dealt with. They fit me in in a short amount of time, and completed the work quickly so I could go on a road tri This dealership is the best I've ever dealt with. They fit me in in a short amount of time, and completed the work quickly so I could go on a road trip later that week. More

Simply Awesome! Every time I have taken my 2011 Q5 to Audi Denver I have later told my friends and family how professional the staff and service reps are and how impr Every time I have taken my 2011 Q5 to Audi Denver I have later told my friends and family how professional the staff and service reps are and how impressed I am with the service i received and believe it or not the cost. It is so refreshing to get such service and reasonable prices! Greg Hansen More

Replace wiper blades My new car had damaged wiper blades and they were replaced quickly at no charge. They have a great waiting area with snacks and drinks and they washed My new car had damaged wiper blades and they were replaced quickly at no charge. They have a great waiting area with snacks and drinks and they washed my car before returning it to me. More

Kyle F. in Sales and Monica M. In Finance Are A+ Kyle F. in Sales and Monica M. in Finance both not only met, but greatly exceeded our expectations: Their professionalism, expert guidance and fantast Kyle F. in Sales and Monica M. in Finance both not only met, but greatly exceeded our expectations: Their professionalism, expert guidance and fantastic customer-service oriented work ethics made our experience at Audi Denver an exceptional one. We couldn’t be happier and look forward to being long-term customers! More

Audi Denver Service & Flat Tire Rescue Audi Denver came to the RESCUE and SAVED ME, when I was out working with back to back client meetings, when I encountered a flat tire. I called Audi Audi Denver came to the RESCUE and SAVED ME, when I was out working with back to back client meetings, when I encountered a flat tire. I called Audi Denver and they calmly had me pinpoint/text my location to them. Help was on the way to me within 20 minutes with a loaner car! I was able to pick up the rest of my work day, while Audi Denver put a spare tire on and took my car in for tire repair. Audi Denver is the very best dealership in the region. I feel safe, comfortable, and I trust Audi Denver. More

No pressure, good followup Kyle and Ryan were both exceptional. They were knowledgeable. Most importantly, they didn't try to pressure me into buying anything or rush my decis Kyle and Ryan were both exceptional. They were knowledgeable. Most importantly, they didn't try to pressure me into buying anything or rush my decisions. Not sure why car salesmen thing that's a good way to sell cars and I am grateful these two didn't subscribe to that theory. More

Best Auto Buying Experience Ever! I purchased a 2019 Audi Q5 Prestige from Audi Denver in July 2019 and have never experienced such a professional, knowledgeable and patient process in I purchased a 2019 Audi Q5 Prestige from Audi Denver in July 2019 and have never experienced such a professional, knowledgeable and patient process in my myriad of journeys over the years in buying or leasing cars (I’m usually in something new every 3-4 years, if not sooner). Luke Egolf is the best - if you are looking for an Audi, I highly recommend seeing Luke at Audi Denver - he’s the best of the bunch in my car buying experiences, and all of the other folks I met there are superb and friendly as well. Can’t say enough good things about this dealership and Luke! More