Audi Denver

Exceptional Service for a Repeat Customer Patrick Flaherty was our salesperson when I leased my last vehicle and again when I purchased my new 2020 Audi last week. Patrick is knowledgeable, co Patrick Flaherty was our salesperson when I leased my last vehicle and again when I purchased my new 2020 Audi last week. Patrick is knowledgeable, courteous, and a consummate professional. My husband and I are always pleased with the quality of service and the professionalism that he demonstrates. In fact, my husband contacted Patrick for assistance when he purchased his Audi a few months ago. He always make our experiences and purchases seamless and painless. We will definitely return for future purchases, especially if Patrick continues with Audi Denver. More

Audi A7 I walked into Audi knowing nothing about the their cars or the dealership. I was lucky enough to meet Matt Daniel and he educated us on the entire li I walked into Audi knowing nothing about the their cars or the dealership. I was lucky enough to meet Matt Daniel and he educated us on the entire line, scheduled our own private driving experiences of the two cars we narrowed down to. Over two or three weeks eventually he helped us custom design an A7 we wanted and located a car across the country for us. There was no pressure and Matt knew the Audi product inside and out. Really can't say enough positive about the entire process as he handed me off to the financing department to finalize the purchase of the vehicle. Very thankful for the experience and for meeting Matt. Look forward to more business with them. More

Good experience overall I worked with John in sales and he was very informative, helpful, and professional. Luke was helpful with training, and I expect I will continue to c I worked with John in sales and he was very informative, helpful, and professional. Luke was helpful with training, and I expect I will continue to contact him with questions as needed. More

We had an excellent experience with Jay Whittaker at Audi Denver as we purchased our Q5! He was extremely attentive and informative while we made our decision! Denver as we purchased our Q5! He was extremely attentive and informative while we made our decision! More

Emergency service I lost tire pressure due to a nail in my tire. I dropped in at the dealership and they fit me in their schedule without an appointment. As always, t I lost tire pressure due to a nail in my tire. I dropped in at the dealership and they fit me in their schedule without an appointment. As always, they handled the problem with exceptional service. The staff are always welcoming and professional. More

Pleasant and easy Our sales representative Ryan was so pleasant and patient with us. This is our first Audi so we had a lot of questions and wow, Ryan was the right ma Our sales representative Ryan was so pleasant and patient with us. This is our first Audi so we had a lot of questions and wow, Ryan was the right man for the job. His level of product knowledge far exceeded our expectations. Ps, we love our new Q7 More

I was really happy with my experience. Patrick was really knowledgeable. I started with another Audi dealership and Patrick was was much more knowledgeable than the other rep I worked with. He even stayed un knowledgeable. I started with another Audi dealership and Patrick was was much more knowledgeable than the other rep I worked with. He even stayed until the end to give me an introduction to the car. I will definitely recommend him to any friends or family who are interested in buying an Audi. More

Bought an Audi A4 I bought an Audi A4 which is my first Audi. Worked with Sonny Kang. Sonny provided excellent service - he was knowledgable of the product and was hone I bought an Audi A4 which is my first Audi. Worked with Sonny Kang. Sonny provided excellent service - he was knowledgable of the product and was honest about its features. Highly recommend this dealership and Sonny! More

Well done and timely I took my 2012 Audi A7 in for the 85,000 servicing. Jared Chipkin was my service advisor and he handled everything very well and quickly. I watched I took my 2012 Audi A7 in for the 85,000 servicing. Jared Chipkin was my service advisor and he handled everything very well and quickly. I watched the video from the mechanic and then spoke to Jared about some additional items. He was most helpful. The servicing was finished in a timely manner which I appreciated since I waited for the car. More

Mostly good experience.. I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person the I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person there said he had plenty of bulbs in stock for my car (2012 Q7). I got an appointment for 9/10/2019 at 4 pm. I also got a confirmation email from Stephanie on 9/9/2019 about my appointment at 4 pm the following day. On 9/10/2019, at 3:30 pm Stephanie texted me “I DO NOT HAVE A HEADLIGHT IN STOCK!!!! I WILL HAVE IT IN ON THURSDAY” Please note all caps and no suggestions for next available appointment (very irresponsible). I was already on my way there, so I went in anyway. As soon as I reached there, I went directly to the parts department as Stephanie was busy with another customer. The guy at the parts told me “I have 17 light bulbs in stock, and they are $181 per piece.” When I asked Stephanie why she texted me she did not answer. She checked me in and told me that the installation price would be $156 plus $181 for the bulb and little over $100 for the oil change. I quickly mentioned that I had a 15% off Costco coupon (applicable to parts, labor and accessories). She did not tell me the total or have me sign anything with the price on it (they usually have me sign an estimate). When I asked, how long will it take, she said, “at least an hour.” I did my math in my head and got ready to spend little over $400 for the whole thing. After waiting for two and half hours, she came and got me and said my total was over $500. I looked at the invoice and it did not have any discount and over charged me for the bulb. When I mentioned Costco coupon again, she agreed to discount 15% on the labor only which was around $23. I said that my coupon mentions discount on parts and labor, including the oil change. She got agitated at this point and said, “I cannot help you anymore, my friend, there is your car outside.” I demanded to talk to the service manager and she took me to Ryan Reynolds. Ryan was very helpful and took time to understand my issues and quickly understood where I was coming from. I appreciate Ryan’s willingness to help and professionalism. We enter your facility to spend hundreds, if not thousands of dollars for the duration of time we are there, so it is not too much for us to ask for a helpful, courteous and professional service consultant. More