Audi Danbury - Service Center

The team is very responsive. They work hard to answer any questions that may come up. Hearing from the tech directly is a positive development and is a good process. any questions that may come up. Hearing from the tech directly is a positive development and is a good process. More

John Hanson is great to work with. Always helpful, friendly, knowledgeable. Always tries to do the best he can for his customers. Love that car wash, regardless of what the car is in for. friendly, knowledgeable. Always tries to do the best he can for his customers. Love that car wash, regardless of what the car is in for. More

Great front end sales and the service dept is tops. This is my third A6 purchased at Danbury Audi and have no complaints to date. is my third A6 purchased at Danbury Audi and have no complaints to date. More

Fantastic service lead by John Hanson. One of the main reasons I only service my Audi at Audi Danbury. Add to this a super spotless dealership, friendly workforce and super cappuccino and snacks. Who woul reasons I only service my Audi at Audi Danbury. Add to this a super spotless dealership, friendly workforce and super cappuccino and snacks. Who would want to leave. More

The Service department here demonstrates excellence. By far the most comprehensive and straightforward dealership experience I’ve had. Al my service writer was prompt and professional. far the most comprehensive and straightforward dealership experience I’ve had. Al my service writer was prompt and professional. More

David Rivera was helpful and professional- I felt confident about my Audi Q7 service, that my car would be in optimal driving condition without unnecessary expense. confident about my Audi Q7 service, that my car would be in optimal driving condition without unnecessary expense. More

Sales great to work with, service not so much I had a terrible experience with service in November whereby they negligently endangered my life and also cost me $1600. on my '13 A6 unnecessarily vi I had a terrible experience with service in November whereby they negligently endangered my life and also cost me $1600. on my '13 A6 unnecessarily via: A tire rotation Gilbert said he threw in as a favor, was not on the service bill as proof, and loose lug nuts about 900 miles afterward caused my rim and rotors to be irreparably damaged and was very close to coming off per a mechanic I and most of Carmel area trust implicitly. When I initially approached Gilbert and a service manager there not only was there no ownership that it was even possible they were responsible but in fact belligerence and inferring me as a liar. Later they said we watched the tape of your car in the bay for the repairs we did and no wheel except front left came off (right rear was the problem wheel). I know for a fact the last time the tires were rotated was in August many thousand miles earlier. Bottom line is I don't need to make up stories like this, as I can afford an emergency repair of $1600. if fair and my time is more valuable. And if they said it's not on the tape I believe them. What I also believe is they were rotated with no video whatever the circumstances were. I was in the process of writing a letter to Audi USA about this experience when I was solicited by David Rivera to write him a review. I think David is an excellent representative of Audi Danbury, is very personable, and knows his product. If I were to buy there again there's no question I would work with him. Due to what I've just described if I buy Audi again it won't be there. FYI we purchased an '18 Allroad there too. Finally, I agree it seems highly inplausable that an Audi dealer would make this kind of mistake. I had the car towed to my mechanic from my house with the noise it was making, never crossing my mind Audi Danbury had anything to do with it. Until I was given then diagnosis and remembered what Gilbert said to me when I was leaving with my car. More

Absolutely always a positive experience, The people treat you with respect and courtesy.The dealership is always clean and well maintained. I would recommend this dealership to anyone. you with respect and courtesy.The dealership is always clean and well maintained. I would recommend this dealership to anyone. More

Outstanding Exemplary Service from Audi’s very own Al Cretac A day after my Audi service appointment I ran over a screw that imbedded itself in the right front sidewall of my tire. Knowing I could not drive the A day after my Audi service appointment I ran over a screw that imbedded itself in the right front sidewall of my tire. Knowing I could not drive the car any farther I went to the local tire center in my town for a replacement. The tire dealer accidently snapped my Audi wheel lock removal tool trying to remove the lug nut. I was advised the lug nut could be torched off and my rim would need to be refinished- a two day process.The other option was to special order another wheel lock remover kit with a delivery of the next day. I was scheduled to leave town that day for a late afternoon appointment. Before cancelling and feeling totally frustrated I called AUDI and spoke with my service advisor Al Cretacci. He immediately took control of the situation and took all the details. He said “ At Audi we have a master tool kit that can remove the lug nut in a matter of minutes, I will send someone out there now to assist” ! He allowed me to conference him in with the tire dealer as he explained the plan.Within a short while Audi came to the rescue and removed the lug nut allowing the dealer to replace the tire.I could not believe he did this for me- never thinking it was even a consideration! Thanks to Al Cretacci’s rapid response I was able to get my car back by noon, and keep my afternoon appointment.The service he provided went above and beyond my expectations! Thank you again for making an unpleasant experience end on a positive note! Ted Pacific More

Audi 4 Mechanical Issues I own a 2010 Audi 4 I purchased it aprox 5 years ago, The engine was consuming oil at a rate of a quart every 3 months, took it to dealership and was I own a 2010 Audi 4 I purchased it aprox 5 years ago, The engine was consuming oil at a rate of a quart every 3 months, took it to dealership and was informed that this engine had problems, after several times of me complaining they fixed oil ring problem, they had to open up entire engine. Now 3 years later my engine dies with only aprox 109000 miles and tell me the repair estimate is over 7000 dollars, I complained to service about mech issues in the past was acontributing to the engine failure. they did want to hear and said come and pick it up, and offered me 500 dollars. and charged me 750 just to look at it' spoke to mechanics in the field, and they said engine for those cars were always a issue. One mechanic that works for them said they would not buy a Audi Im very upset, and feel that they could of reached to Audi and help customer out. More