Audi Danbury - Service Center

Super! Excellent! Al did a great job as usual! It is always a pleasure to have my car serviced at Danbury Audi. And the safety procedures are excellent! always a pleasure to have my car serviced at Danbury Audi. And the safety procedures are excellent! More

Service advisor was fine. The service was not done properly causing me to break down on the side of the road and needing a flatbed to get the car back to the dealer. The car was supposed to be done on properly causing me to break down on the side of the road and needing a flatbed to get the car back to the dealer. The car was supposed to be done on a Monday, and then got pushed to Tuesday @4. I showed up at 4 and waited until 7:20 until I was given my car. After getting my car, I drove home and the next day the cars cooling system failed (it was in for a water pump swap under warranty) meaning that the service was not done correctly. The car was towed back Wednesday afternoon to the dealer where they discovered a clip had failed under the motor. This was a plastic clip on the cooling system which gets heat cycled every time the car is run, making it brittle. This should not have been reused once removed, but it was and removing the clip and re-installing the same clip caused it to fracture thus making my coolant hose pop off. The fact that this plastic clip was reused initially and not replaced makes me lose faith in the quality of work. 3$ (Guessing) for a clip vs a tow, 6 hours of my time, and a few days without my car before a holiday weekend seems like a risk not worth taking. More

Courteous, competent and professional staff. They are happy to help and overall a positive experience from service department. Courtesy vehicles are always sanitary and exceptional especially in pande happy to help and overall a positive experience from service department. Courtesy vehicles are always sanitary and exceptional especially in pandemic era. More

For 10 years Al has taken care of my Q7. He has been always attentive to my concerns in a very professional manner. Never need to talk to anyone else. Thank you Al for 10 years of service and freindsh always attentive to my concerns in a very professional manner. Never need to talk to anyone else. Thank you Al for 10 years of service and freindship. More

Al went above and beyond to assist in removing my broken roof racks on a Friday after hour pickup. Thanks so much Al! Best, Nancy roof racks on a Friday after hour pickup. Thanks so much Al! Best, Nancy More

Always an amazing experience every time I have been there. Too notch in all aspects. 5 stars in all areas in the automotive service experience there. Too notch in all aspects. 5 stars in all areas in the automotive service experience More

Excellent. Pays attention to detail. Ready for entering and leaving. Video of work was helpful. Seems like all done right and everything explained. Loaner was great. and leaving. Video of work was helpful. Seems like all done right and everything explained. Loaner was great. More

David my service rep was very knowledgeable and efficient. I enjoy working with him. The video presentation of the service is a great add to the service ! efficient. I enjoy working with him. The video presentation of the service is a great add to the service ! More

Best service experience I’ve ever had. I have owned BMW, Rover, Porsche as well as many non luxury vehicles over the years. I almost exclusively avoid dealer services after a lengthy history of sub-par (and Rover, Porsche as well as many non luxury vehicles over the years. I almost exclusively avoid dealer services after a lengthy history of sub-par (and straight up AWFUL) service experiences. I’ve even shunned dealers for warranty included items just to avoid the runaround of typical dealer service departments. My recent experience with Audi of Danbury has made me rethink my dealer service boycott! Start to finish, the experience was seamless and painless. My car was taken in immediately, a loaner was ready for me and I received regular text updates throughout the service. My car was ready hours sooner than I anticipated and was returned to me freshly washed and vacuumed. Not one complaint about the experience- I’m a very satisfied client! More

The service department was great and friendly The video text on what was going on with car was awesome being a new audi owner. thanks text on what was going on with car was awesome being a new audi owner. thanks More