Audi Danbury - Service Center

As soon as I arrived my name was on the overhead computer screen. The entire service team was extremely customer service driven, the waiting area is a big plus as I was able to get a lot of work done while w screen. The entire service team was extremely customer service driven, the waiting area is a big plus as I was able to get a lot of work done while waiting on my car. More

I’ve always found Danbury Audi to be easy to work with and professional. That hasn’t always been the case at some other dealerships! and professional. That hasn’t always been the case at some other dealerships! More

Always great service. Get treated with courteous and prompt care. The communication and follow up is excellent. Whether it is John (usually) or one of the other service reps that day, the quality and prompt care. The communication and follow up is excellent. Whether it is John (usually) or one of the other service reps that day, the quality and professionalism is always top notch. More

Audi Danbury continues to impress with their courtesy and professionalism. The facility is spotless, and every question is answered immediately and with in-depth knowledge. professionalism. The facility is spotless, and every question is answered immediately and with in-depth knowledge. More

I like Audi Danbury, because of the personalized service. Al Cretacci has been the service manager on my car for over 4 years and he is excellent. Management should know that simple oil changes and break job Al Cretacci has been the service manager on my car for over 4 years and he is excellent. Management should know that simple oil changes and break jobs are much cheaper at local repair shops. I particularly like the break pads as they do not throw off as much break dust. More

Dave was great - found a big problem while Q5 is still under warranty that would have been an expensive fix. He’s always there to help. My second Q5 and always preferred Dave to handle my needs. under warranty that would have been an expensive fix. He’s always there to help. My second Q5 and always preferred Dave to handle my needs. More

I have always had a positive experience with the Audi service department - Al Cretacci has been my service advisor for four cars now and is very knowledgeable and responsive. service department - Al Cretacci has been my service advisor for four cars now and is very knowledgeable and responsive. More

Pleasant experience from start to finish in higher end & modern dealership with kind customer service. Will definitely be back and not dread service appts anymore! modern dealership with kind customer service. Will definitely be back and not dread service appts anymore! More

The service department did a great job replacing the brakes and rotors front and back. The only thing that would be better is if the price on that wasn’t so expensive. brakes and rotors front and back. The only thing that would be better is if the price on that wasn’t so expensive. More

John Hanson and the team were outstanding to work with. They accommodated us with a loaner car for a longer duration to allow us to complete an already scheduled road trip. Their follow up on progress was They accommodated us with a loaner car for a longer duration to allow us to complete an already scheduled road trip. Their follow up on progress was timely. The car was clean and ready for us when we returned. Nice Job Danbury Audi More