Audi Dallas - Service Center

Always a pleasure Almost 9 years ago I bought my car here and have never once had bad experience worth the dealership or the car. My service team always finds ways to Almost 9 years ago I bought my car here and have never once had bad experience worth the dealership or the car. My service team always finds ways to enhance my experience. More

No responsibility They lost my hitch cover and promised send me one. I didn't get it over month and no respond for it. I won't back to there. I recommend if you would g They lost my hitch cover and promised send me one. I didn't get it over month and no respond for it. I won't back to there. I recommend if you would go there, make sure xheck your vehicle before you drive out from them. More

Maintenance Had tire trouble audi dallas fixed me up really fast. I would never go anywhere else audi dallas is the best always all the time Had tire trouble audi dallas fixed me up really fast. I would never go anywhere else audi dallas is the best always all the time More

Few Concerns Staff could be more friendly in ALl departments, Marvin was great as always and very attentive. Complimentary car wash was the worse, car was dirty! Staff could be more friendly in ALl departments, Marvin was great as always and very attentive. Complimentary car wash was the worse, car was dirty! Guess that’s why is free 😏... I did notice a few new stratches after getting my car back, not a good sign! I will do a thorough walk around before leaving site in future! More

Great communication! As usual Audi Dallas provided me with excellent service. A hassle free reminder call from Audi led to a service appointment the next morning. I feel As usual Audi Dallas provided me with excellent service. A hassle free reminder call from Audi led to a service appointment the next morning. I feel great about how I was treated and how my Audi was handled. More

Excellent service Excellent friendly and professional service. Thank you Kyle Jackson for your prompt and excellent service. I will definitely come back again to see yo Excellent friendly and professional service. Thank you Kyle Jackson for your prompt and excellent service. I will definitely come back again to see you for my 10 K service. More

Great service My service rep Kyle Jackson was great! He took care of everything from start to finish. I would recommend this location and rep to anyone. My service rep Kyle Jackson was great! He took care of everything from start to finish. I would recommend this location and rep to anyone. More

Great and thorough Issac is always helpful from the second I walk In the door! He goes above and beyond to make sure I’m happy with my service. Issac is always helpful from the second I walk In the door! He goes above and beyond to make sure I’m happy with my service. More

Superior Service Erik Muniz was professional & knowledgeable! He diagnosed my car concerns accurately. I only had to tell him once. He resolved it promptly and ensured Erik Muniz was professional & knowledgeable! He diagnosed my car concerns accurately. I only had to tell him once. He resolved it promptly and ensured he followed up with me. He follow through is consistent. This is my third service visit with Erik. More

Disappointed service - 55k service done on 29k mileage Needed 35k service - on 2012 A5 w/ 29k miles. Prepurchased service in July 2015. Told me I was not sold correct pkg-not aware different pkg as other A Needed 35k service - on 2012 A5 w/ 29k miles. Prepurchased service in July 2015. Told me I was not sold correct pkg-not aware different pkg as other Audi tried to sell same pkg- plus it was expired .. paid $829. Also told me I wasn't doing service intervals correctly .. last service was 8-2016. After lengthy discussion w/ service Mgr - George & new agent Cassie's ( which she told me - good I had a copy of pkg purchased- dealership has copies) told me they would take care. Picked up car & paperwork said "customer wanted 55k ??). I wanted 35k. Why would i skip two services & pay 800$ for 3 oil changes .. i thought 35k was spark plug change .. Cassie ( via phone w/ another service agent said would change spark plugs 85 k miles ??. Very disappointed in Audi & will not go back to Lemmon location. Also asked about oil consumption class action settlement ... said they would start the 1st of possible 3 stage process. Oil gauge was not at max level when I drove car home! I don't drive lots of miles...don't appreciate the way I was treated... Cassie told me she calked but didn't leave vcm.. my phone records all calls .. she didn't call. Also had Called & left her a vcm around 2 pm on 9-28 to confirm 9-29 appt (as need state inspection) done only after I got upset. She thinks I m satisfied.. I told her i wasn't & handle w/ Audi More