Audi Dallas - Service Center

Excellent Always top notch service at Audi Dallas. From the service representatives to the sales team, they make everyone feel important. Always prompt, timely Always top notch service at Audi Dallas. From the service representatives to the sales team, they make everyone feel important. Always prompt, timely and hospitable. More

Service Experience I took my Audi in for a minor issue in the middle of the day during a holiday week. They took me without an appointment and service was completed with I took my Audi in for a minor issue in the middle of the day during a holiday week. They took me without an appointment and service was completed within the hour. Great job, Adam! More

Recall work and consequential additional cost of 4 x tire re Took car in for recall work to be done and was advised to have 4 x tires changed which was unrelated. I’m ok with the advice of changing tires and had Took car in for recall work to be done and was advised to have 4 x tires changed which was unrelated. I’m ok with the advice of changing tires and had them do the work, however I was disappointed that there was no mention of tire deterioration at the previous service which was completed only a couple of months before More

Everything was great. I have given Audi of Dallas an excellent rating due to the prompt service that was given, all of the staff were friendly and helpful and the cleanline I have given Audi of Dallas an excellent rating due to the prompt service that was given, all of the staff were friendly and helpful and the cleanliness of the facility. More

Maintenance Erik is a real professional. Always going the extra step to make the visit a great experience. Always look forward to seeing him when I come in for ma Erik is a real professional. Always going the extra step to make the visit a great experience. Always look forward to seeing him when I come in for maintenance. More

Outstanding Jordan took excellent care of me. Definitely a fantastic associate with a great attitude. He really adds that personal touch to every visit. Add words Jordan took excellent care of me. Definitely a fantastic associate with a great attitude. He really adds that personal touch to every visit. Add words More

Always good I appreciate that I can go here at my appointment time and be out in the amount of time it takes me to go grab a bite. I enjoy the helpfulness and dem I appreciate that I can go here at my appointment time and be out in the amount of time it takes me to go grab a bite. I enjoy the helpfulness and demeanor of the service staff. They are very knowledgeable and steer me in ways to save me money. More

Great people Marvin is a busy man but he was great and proficient in assisting me with getting my service completed in a timely manner. Thank you Marvin is a busy man but he was great and proficient in assisting me with getting my service completed in a timely manner. Thank you More

Excellent Service So Far Based on my experience with Audi Dallas service, I would recommend them. Work done right the first time, finished when promised. I will continue to us Based on my experience with Audi Dallas service, I would recommend them. Work done right the first time, finished when promised. I will continue to use their service department. More

Customer service My car has had 2 recalls very recently and both times I had issues with the new Uber service. You shouldn’t be using uber and def. need Don the driver My car has had 2 recalls very recently and both times I had issues with the new Uber service. You shouldn’t be using uber and def. need Don the driver back. My Uber didn’t show up the first time and the second ride the driver made a joke about just leaving the bar after 4 drinks and then her had a horrible smell of gas in the car. Some type of maintenance issue. Also my car was supposed to be fixed by noon and I never heard from Andrew all day. I finally called about 4:15 and couldn’t get a hold of anyone to help. When I finally got a hold of him after sitting waiting on my car the whole day I asked him why he didn’t ever call me and his response was well it wasn’t ready. I then said you told me it would be ready by noon. He has no response to that. ... I’m also sick of all the recalls on Audi but I guess that’s not something you can avoid. I once again had to wait for Uber and when it never came I called the dealership back and was told Andrew went home. The uber was sent finally and then I got a hold of Andrew . The service has gone way down hill from my first year owning this car More