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Audi Dallas - Service Center

Dallas, TX

4.8
1,041 Reviews

1,041 Reviews of Audi Dallas - Service Center

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March 28, 2023

Audi of Dallas was really good to work with. They Complete the work on my vehicle in a timely fashion. They also provided transportation for me to return home and back to the car lot. Which was More

by Jaquarm44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen
Mar 28, 2023 -

Audi Dallas responded

Jaquarm44, thank you for your 4-stars! We're pleased to hear our team is good to work with! We look forward to serving you additionally in the future. Best wishes!

March 28, 2023

Excellent service dept. Highly recommend. They made the service for an oil change and new brakes on my 2019 SQ5 very easy and efficient. More

by polly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Mar 29, 2023 -

Audi Dallas responded

Polly, thank you for sharing 5-stars! We appreciate your mention of an excellent service department! We look forward to serving you additionally in the future. Safe travels. Take care!

March 24, 2023

There is no resolve or resolution for customers who are effected by parts that are on recall for months. Having no eta time for repairs or arrival of parts is an inconvenience to the customer. More

by Jamarjakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Hunter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Audi Dallas responded

Jamarjakes, we apologize for the delays with the parts you need. We wish there was more we can do at the dealer level, but unfortunately we have to rely on Audi America and Audi in Europe when it comes to parts. We passed your feedback along to our leadership and our Service Director, Daniel McClure noted he is reaching out again/ pushing to expedite to the best of his ability. If you need to contact Daniel in the interim, you may do so at 214.561.1850 or daniel.mcclure@audidallas.com. Talk soon. Best wishes!

March 22, 2023

Excellent customer service and experience. They went above and beyond to make sure I was taken care of. More

by Kentrail
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalun Watkins
Mar 22, 2023 -

Audi Dallas responded

Kentrail, thank you for sharing 5-star praise and noting excellent customer service! We appreciate your feedback and look forward to future opportunities to serve you. Thanks again!

March 21, 2023

Service management team is excellent and the facilities are world class in standing. Customers are conveniently wait while their respective vehicles are under thorough repair or inspection. Snacks and drin More

by German JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen McCullough
Mar 21, 2023 -

Audi Dallas responded

German JR, thanks for taking time to share praise regarding your experience with us in service! We love hearing that you enjoyed working with Daniel and we look forward to serving you additionally when the time comes. Thanks again!

March 20, 2023

Jaramy is by far the greatest associate of all time. A true technician in disguise. Anytime I have tech related questions or service questions. They either point me to the SME or handle my inquiries as More

by Anthonythaskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaramy LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Audi Dallas responded

Anthonythaskins, thank you for your 5-stars! We're happy to hear Jaramy goes above and beyond! We look forward to serving you additionally in the future. Take care!

March 17, 2023

Customer service at Audi Dallas is exceptional. I have stopped by another dealership in the DFW area due to convenience/ location and there is NO comparison. Personnel are excellent to work with More

by 57oicaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaramy LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg and Kahari
Mar 17, 2023 -

Audi Dallas responded

57oicaf, thank you for your 5-stars! We're happy to hear our team is knowledgeable and thorough! We look forward to serving you additionally in the future. Take care!

March 17, 2023

Audi Dallas delivers a fantastic customer service experience in both sales and service. The Audi Dallas team is a joy to work with, treats me with respect, and addresses my needs. Incredible team o More

by cmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Huneycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Timin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bakolias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Windham
Mar 17, 2023 -

Audi Dallas responded

cmac, thank you for your 5-stars! We're glad to hear our team provides fantastic customer service! We look forward to serving you additionally in the future. Best wishes!

March 15, 2023

Excellent service and personal. Without question this is a well run and managed family dealership. 👍 More

by joemondjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Lopez, Alan Cavin
Mar 15, 2023 -

Audi Dallas responded

joemondjr, thank you for your 5-star praise! We're happy to hear our team provides excellent service! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

March 12, 2023

Audi Dallas was accommodating to my request. The team is very professional. Also very convenient. More

by Paulpinsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Audi Dallas responded

Paulpinsu, thank you for your 5 stars! We're pleased to hear our team is professional! We look forward to serving you additionally in the future. Thanks again!

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