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Audi Cuyahoga Falls

Cuyahoga Falls, OH

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32 Reviews

4149 State Rd

Cuyahoga Falls, OH

44223

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Showing 32 reviews

July 02, 2019

Easiest car buying in my life I purchased a Subaru Forrester yesterday. I dealt with Matt Harteis. I communicated to him over the phone what I was looking for. Matt was able to fin More

by Happy Subaru owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Will
March 20, 2019

Great buying experience! Last week, I bought a 2019 Mazda Miata from Cascade. It was a great delivery experience, thanks to Jason, Tina, and Isaiah! I found the exact car I More

by Kip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Tina, Isaiah
March 07, 2018

Happy with my purchase :) Just leased a new Mazda 6. So excited to upgrade. I worked with my salesman, Pat Primm, on the purchase and I know it was a very good price. Purcha More

by AnnB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Primm, Tina Tursky, ...
May 28, 2017

Cascade Subaru sells AUCTIONED cars at retail prices. Cascade Auto Group of Cuyahoga Falls/Akron sold me a Subaru that had been AUCTIONED TWICE. Not sold at 2 other reputable dealers in 3 years. Cascade w More

by theWhip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason DeMoss and Diane Zabka (Diane is no longer employed at Cascade)
February 06, 2017

Friendly dealership Very good experience this is our second car we bought their Mark our salesman did not pressure us was not pushy and we made a very good deal he was v More

by Steven and Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Borchik and John Ingersall
April 12, 2016

Car Purchase Everyone at the dealership was courteous and professional. Very helpful in answering questions and finding just the right car for my teenager--someth More

by HappyCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Primm
February 01, 2016

Great experience at Cascade! Recently, I purchased a used car from Cascade Auto. The salesman, Pat Primm, listened and understood what I was looking for in a used car and the par More

by HappyCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Primm
December 29, 2015

Use caution when getting car serbiced prices are always more expensive than listed in their website for service. During my last visit (90,000 mile service) tires weren't rotated. Called to More

by Paul K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Feb 05, 2016 -

Audi Cuyahoga Falls responded

Paul, We are very sorry you were not happy with your service visit to Cascade. We strive to have the highest customer satisfaction ratings and often do. Hopefully you give us a second chance to make you happy. I would like to address a few of your concerns if I may. Pricing is always a difficult issue. With the vast amount of models available one set price is not always possible. Like most businesses we try to promote our best deals however that price may not apply to all models. We looked over our notes from your last service visit and your best two tires were in the front which is the best and safest place for them so we did not feel it was appropriate to charge you for something you did not need. If we did charge clients for unnecessary repairs as you state we would have performed a tire rotation even though you did not need one. I believe this may negate your claim. Again, our staff takes great pride in our work and our reputation and are sorry you were not happy. If you would like to further discuss any issue please feel free to call. Pat Primm 330-929-1861

December 04, 2014

Cascade Audi My husband and I leased a 2015 Audi A3 convertible from Pat Primm on Nov. 30, 2014. Every aspect of the transaction went very smoothly. He was very d More

by Alan Norris
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Primm
November 26, 2014

best of the best ! Knowledgeable personnel, courteous, always willing to get the job done. this dealership understands what a car purchase experience is.all about. I w More

by Mark.slanta.1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Primm